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Emails being blocked despite white list

CMOTD
Newbie
Posts: 4
Thanks: 2
Registered: ‎10-02-2019

Emails being blocked despite white list

My emails from admin@slotracer.online are being blocked despite being included on my white list. Also, if I include a link to that site in an outgoing email it gets rejected as spam and not sent.

I have had the same problem with other perfectly safe sites in the past, are Plusnet's filters out of control?

 

3 REPLIES 3
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Emails being blocked despite white list

Hello @CMOTD,

Thanks for reaching out to us here and apologies for the delayed response.

I'm sorry you are having trouble with sending & receiving emails, are you utilising a client application or webmail when you are trying to send or receive these emails?

 

Thanks.

Mook
Seasoned Champion
Posts: 1,266
Thanks: 870
Fixes: 9
Registered: ‎27-12-2019

Re: Emails being blocked despite white list

+1 For the Username @CMOTD 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Emails being blocked despite white list

Hi @CMOTD, just to follow up on this can you send me over a PM with the email headers and bounce back rejection and I'll get this passed to the relevant team to look at for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team