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Emails appear on phone but not in webmail

FIXED
drawyah
Hooked
Posts: 9
Thanks: 4
Registered: ‎08-04-2016

Emails appear on phone but not in webmail

Hi

I have a subscription to the Hertfordshire libraries magazine service when a new issue of a magazine is released I get an email with a heading New Magazine Issues Available to check out from Your Zinio for Libraries Collection from rbsso AT rbdigital.com 

This email shows on my Android phone in the mail App but doesn't show in Webmail on my PC unless I search for it (search for rbdig) when it does appear (along with the last 3 emails I've missed)

I've had a "chat" with support but I don't think he understood the problem.

Anyone else had a problem where emails appear on their phone and not in webmail?

Thanks

17 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Emails appear on phone but not in webmail

If you are accessing the emails via POP then, unless you tell it to do otherwise, it will delete them from the server

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Emails appear on phone but not in webmail

Deleted as I seem to have posted twice Roll eyes

drawyah
Hooked
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Registered: ‎08-04-2016

Re: Emails appear on phone but not in webmail

Yeah but then they wouldn't show up in search also this is the only email address I have a problem with. All other emails are appearing on the phone and in Webmail as expected. My guess is there is some hidden filter in webmail but I can't prove this

drawyah
Hooked
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Thanks: 4
Registered: ‎08-04-2016

Re: Emails appear on phone but not in webmail

Don't know if this make it clearer if I search for the emails I can see I got one on Sunday morningCapture.JPG

If I look at the emails I got on Sunday morning its not showing

Capture2.JPG

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Emails appear on phone but not in webmail

Sorry I misread your problem

I am typing this while I wait for webmail to load Crazy

If you click on the cog - bottom left under folders and Select Manage Folders are there any folders which you aren't subscribed to

drawyah
Hooked
Posts: 9
Thanks: 4
Registered: ‎08-04-2016

Re: Emails appear on phone but not in webmail

No They are all ticked

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Emails appear on phone but not in webmail

Having checked through again - I have to admit that I have no idea

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
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Registered: ‎02-03-2016

Re: Emails appear on phone but not in webmail

The ones in your search results appear as if they have been read due to them not being highlighted bold.

Does your display of Sunday's mails only display unread items?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: Emails appear on phone but not in webmail

What happens if you click the 'Date' column a couple of times? Sounds like a sorting problem to me.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 13,043
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Registered: ‎22-08-2007

Re: Emails appear on phone but not in webmail

Have you by chance / accident left the filter set to "Unread"?

Capture webmail filter.JPG

As I observe that all of the emails shown in the screen shot are unread.

drawyah
Hooked
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Registered: ‎08-04-2016

Re: Emails appear on phone but not in webmail

Hrmm well spotted but how do I fix it webmail thinks it was received before 2014 Capture4.JPG

Superuser
Superuser
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Registered: ‎22-08-2007

Re: Emails appear on phone but not in webmail

There is some possibility that those dates are correct - either real or misunderstood.

If you right click the mail item, select more actions at the bottom, there is an option "view" source - that will show all of the email headers, routing and time stamps.

drawyah
Hooked
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Registered: ‎08-04-2016

Re: Emails appear on phone but not in webmail

I can't see anything wrong in this

Return-path: <SRS0+JKLT=RP=rbdigital.com=rbsso@us2.mf.mailhostbox.com>
Envelope-to: my_plus@address.plus.com
Delivery-date: Sun, 22 May 2016 06:59:49 +0100
Received: from [212.159.8.109] (helo=avasin19.plus.net)
by inmx15.plus.net with esmtp (PlusNet MXCore v2.00) id 1b4MQX-0007JD-JZ
for my_plus@address.plus.com; Sun, 22 May 2016 06:59:49 +0
Received: from us2.mailforward.mailhostbox.com ([208.91.198.21])
by avasin19.plus.net with Plusnet Cloudmark Gateway
id xHzm1s0020UBJ6801HzpeK; Sun, 22 May 2016 06:59:49 +0100

Received: from us2.mx.mailhostbox.com (inbound1.mailhostbox.aus-tx.colo [172.16.214.29])
by us2.mailforward.mailhostbox.com (Postfix) with ESMTP id 7AC5360A81
for <my_plus@address.plus.com>; Sun, 22 May 2016 05:59:45 +0000 (GMT)
Received-SPF: Pass (sender SPF authorized) identity=mailfrom; client-ip=192.237.149.25; helo=smtp.oneclickdigital.com; envelope-from=rbsso@rbdigital.com; receiver=my_email@address.co.uk
Received: from smtp.oneclickdigital.com (smtp.oneclickdigital.com [192.237.149.25])
by us2.mx.mailhostbox.com (Postfix) with ESMTP id 33214300395
for <my_email@addrerss.co.uk; Sun, 22 May 2016 05:59:45 +0000 (GMT)
Received: from www.rbdigital.com (unknown [192.168.100.15])
by smtp.oneclickdigital.com .(Postfix) with ESMTP id 1DBA37A58A
for <my_email@address.co.uk>; Sun, 22 May 2016 01:00:33 -0500 (CDT)

Superuser
Superuser
Posts: 9,925
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Registered: ‎06-04-2007

Re: Emails appear on phone but not in webmail

Those are the routing headers which appear to be OK. However after these there will be additional headers which will include From, To:, Date:, and Subject:. These are set by the email client and it is the date on that Date: header which needs to be checked.

David