Emails after leaving
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Emails after leaving
28-05-2014 4:57 PM
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Plusnet have said that it should be possible to retain an email address, but I'm not clear is this includes other addresses on the same account. Has anyone any experience? I still have an AOL address from nearly 20 years ago, but I don't know if Plusnet are the same, and losing my wife's emails is not something I relish... 🙂
Re: Emails after leaving
28-05-2014 6:27 PM
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Re: Emails after leaving
28-05-2014 11:03 PM
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Re: Emails after leaving
30-05-2014 4:19 PM
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Sorry to sound impatient, but I'd like to know if I can keep it!
Re: Emails after leaving
30-05-2014 5:17 PM
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Quote General Policies
When a customer wishes to cancel for any reason, we will treat the request promptly, and with a view to making the cancellation or migration process as smooth as possible.
In all cases, when an account cancellation request is raised, we will investigate the reasons and identify if any additional support can be offered, in order to resolve the cause of the cancellation request.
Before we process a cancellation request, we will check for domain names, home phone service and other account features which will be lost following the cancellation. We will make customers aware of the implications of cancelling their account and provide advice on moving these services if requested.
All customers, when cancelling, will be asked to complete a voluntary feedback survey. The results of which will be analysed regularly to highlight areas in which we need to improve.
When an account is closed, access to all account features provided by Plusnet will be removed. This includes email, hosted web-space and Member Centre access (including discussion forums and access to the Help Assistant Ticketing system).
It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.
Re: Emails after leaving
30-05-2014 5:57 PM
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Re: Emails after leaving
30-05-2014 6:07 PM
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Re: Emails after leaving
31-05-2014 11:32 AM
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Re: Emails after leaving
31-05-2014 12:07 PM
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Re: Emails after leaving
31-05-2014 3:15 PM
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I may still take your advice, but I would like some time to transfer...
Re: Emails after leaving
03-06-2014 9:06 PM
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The REAL problem is all those umpteen hundreds of people and both one off and regular contacts etc who have your email address in their address book, not to mention the ones who have passed on your email address to others.
Even if you could locate/list most them, asking them to change your stored address in their address book is likely to have no effect whatsoever.
Re: Emails after leaving
04-06-2014 10:47 AM
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Re: Emails after leaving
10-06-2014 11:53 AM
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Quote from: alterego I haven't heard yet - will it be here or a message?
Sorry to sound impatient, but I'd like to know if I can keep it!
I've been out of the country these last couple of weeks which is why you've not heard from me. Reading subsequent replies I'm guessing everything's now sorted? If not, give me a nudge and I'll be happy to help.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Emails after leaving
16-06-2014 5:45 PM
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Re: Emails after leaving
17-06-2014 10:07 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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