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Email vanished

MikeFreeman
Interested
Posts: 2
Thanks: 1
Registered: ‎15-02-2018

Email vanished

Hi,

A few days ago all of my wife's email vanished. This happened a few months ago and to be fair we had received warnings but this time it has all disappeared without warning.

Is it possible for her email to be un-deleted?

Thanks,

Mike.

5 REPLIES 5
Bojang1
Grafter
Posts: 31
Thanks: 3
Registered: ‎07-06-2020

Re: Email vanished

Hi, are you still an active Plusnet customer? Or are you an email only customer? I don't believe Plusnet would delete emails if you still have a paid service with them. What did the warning say?

jab1
Aspiring Legend
Posts: 12,132
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Email vanished

@MikeFreeman Hopefully this will get picked up for you by one of the PN staff who know how to sort it. I'm surprised you didn't get the warnings - have you checked the spam folder?

@Bojang1 Even if you are a fully paid-up PN customer, if you use webmail or IMAP, there are (quite small) limits on what you can leave on the server as both these options do.

John
Bojang1
Grafter
Posts: 31
Thanks: 3
Registered: ‎07-06-2020

Re: Email vanished

The guide here mentions 1GB limit: Email storage limit 

jab1
Aspiring Legend
Posts: 12,132
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: Email vanished

@Bojang1 I know, but that is not a lot if you send/receive photo's or largish pdf's/documents.

You can mitigate the problem by extracting these items and saving them on your own storage, or, with IMAP, moving the mail to local storage.

John
Orwell
Grafter
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Email vanished

Hi MikeFreeman,

 

Thank you for your message, and I am sorry to note the inconvenience.

 

So that I may assist you further, please private message me your account username.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team