Email using Outlook when overseas
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Email using Outlook when overseas
18-02-2014 1:17 PM
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I would much appreciate any advice.
Thank you
Michael
Re: Email using Outlook when overseas
18-02-2014 1:24 PM
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Do you have Outlook set up in this way http://www.plus.net/support/email/setup/outlook_2010_smtp.shtml?
Re: Email using Outlook when overseas
19-02-2014 4:41 PM
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Thank you very much for taking the time to reply to my "cry for help" and thank you for referring me to the Outlook 2010 set up example. It is quite straight forward to follow.
However, I have checked my Outlook settings and they appear to match those in your example. Despite that I remain unidirectional. I then decided to check the settings of all five of my email accounts. I found that two complied with the example and three did not have a ticked box requiring Outgoing Server authentication. After making those changes I do not appear to have resolved the issue.
In any event I better understand what is going on - I just don't know how to configure myself out of this.
Do you have any other thoughts please?
With my thanks,
Michael
Re: Email using Outlook when overseas
19-02-2014 4:45 PM
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Re: Email using Outlook when overseas
19-02-2014 5:02 PM
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When I click on the Send/Receive All Folders tab I get the usual "Outlook Send/Receive Progress" pop up window appears. The software cycles through all ten operations (I have five email accounts) and all indicate "Complete" without error. However, a message I created going from one account to the other to test the system just sits in its respective outbox and goes nowhere.
I hope that is the information you wanted me to check?
Re: Email using Outlook when overseas
19-02-2014 5:25 PM
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thank you again and my apologies for misleading you. I have now found an error message at the bottom of the Outlook main screen which says - "Send Receive Error" .......Sending reported error (oX80042109)) Outlook cannot connect to your outgoing SMTP email server. If you continue to receive this error message, contact your server administrator or Internet service provider (ISP).
I think this must be what you were looking for?
again my thanks,
Michael
Re: Email using Outlook when overseas
19-02-2014 5:35 PM
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Then, can you let us have the output of 'tracert relay.plus.net' (typed at a command prompt) please?
It may be that your local ISP has blocked access to the PN SMTP server and insists you use theirs?
Re: Email using Outlook when overseas
19-02-2014 5:51 PM
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The outgoing mail server is set to relay.plus.net for all five accounts.
The output requested is:
Tracing route to relay.plus.net (212.159.8.107)
1 2ms 1ms 14ms 192.168.1.254
2 4ms
Re: Email using Outlook when overseas
19-02-2014 5:59 PM
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Can you ping the server?
Re: Email using Outlook when overseas
19-02-2014 6:11 PM
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The IP addresses are, in order,
192.168.1.254 (I assume this is my router)
200.38.193.226
201.125.56.37
144.223.54.237
144.232.10.96
4.68.111.89
4.69.144.254
4.69.137.29
4.69.137.29
4.69.132.78
Request timed out
4.69.202.65
4.69.202.65
4.69.148.106
4.69.143.214
4.69.148.49
4.69.137.73
4.69.153.138
4.69.139.102
217.163.45.250
195.166.129.33
84.93.232.61
84.93.232.153
212.159.8.107 (which I think is where I want to be?)
I have not included the times - I will try again if they are relevant.
apologies for the finger trouble and I hope I have all the addresses noted correctly - there may be the odd error - I am not perfect.
thanks again
Michael
Re: Email using Outlook when overseas
19-02-2014 6:18 PM
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Re: Email using Outlook when overseas
19-02-2014 6:30 PM
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If you do get a welcome message, check the Outgoing Mail Server port in the Advanced tab of Internet E-mail Settings
Re: Email using Outlook when overseas
19-02-2014 6:36 PM
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telnet relay.plus.net 25
and the reply was:
'telnet' is not recognized as and internal or external command, operable program or batch file
Is the syntax correct?
(I am 72 and remember DOS well - ish)
Michael
Re: Email using Outlook when overseas
19-02-2014 6:38 PM
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See here for the instructions for enabling it (assuming you've got Win 7)
Re: Email using Outlook when overseas
19-02-2014 6:40 PM
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Michael
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