Hi, We are on Plusnet and so is my friend Phil. He has not been recieving sent emails from cetain contacts, so I took a look at his PC. All seemed to be fine, we turned off Norton Anti Spam and asked each of the 3 people who he has problems with to send identical emails to both me and him.
One of the senders is a @Btinternet one a @hotmail and one a @sky.com.
The Sky one got through to both of us, but the BT one didnt get through to him, but did to me? I checked his 'webmail account and surely enough the btinternet one is not even in there. I checked the trash etc, not there.
I have not changed any settings on either account, mine or his, although I am a customer of about 6 years, him about 3 years.
Could it be the spam filter on plusnets email causing this?
WHy should I recieve these fine but his not even get to his webmail? There is no spaminbox on the webmail that I can see so how can we 'train' it to allow these legit emails in?
thanks
Sue
