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Email to me being bounced back

Mikedench
Newbie
Posts: 4
Registered: ‎10-01-2017

Email to me being bounced back

Hi,
Emails to my PN account from info@landroverexperiencescotland.co.uk are being bounced back to the sender.
I do not have a copy of the bounce message.
The message is copied to my son who forwarded the emails to me. The forwarded email shows my email address as mike@ [Removed].plus.com, which looks right to me.
Thoughts?

 

Moderators Note: Personal information removed

7 REPLIES 7
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 123
Registered: ‎26-03-2018

Re: Email to me being bounced back

Hi @Mikedench,

Is it only emails from this address that are being rejected? Also, just for clarification, do the forwarded emails come through fine or are these being amended at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Mikedench
Newbie
Posts: 4
Registered: ‎10-01-2017

Re: Email to me being bounced back

Hi MightyAJ,
Forwards come through fine.
I have some new info that I don't understand, maybe it will mean more to you.
My son who was on copy (the sender used Reply All) forwarded the emails to me. He was able to get the following information:

From what I can see its failing because the SPF lookup fails and there email is relayed. A lot of systems will junk or drop mail if it fails an SPF lookup. 
 
Received: from VE1EUR01HT220.eop-EUR01.prod.protection.outlook.com (2603:10a6:4:55::20) by DB6P190MB0214.EURP190.PROD.OUTLOOK.COM with HTTPS via DB6PR1001CA0034.EURPRD10.PROD.OUTLOOK.COM; Thu, 19 Sep 2019 13:42:46 +0000 Received: from VE1EUR01FT032.eop-EUR01.prod.protection.outlook.com (10.152.2.53) by VE1EUR01HT220.eop-EUR01.prod.protection.outlook.com (10.152.3.245) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.2263.14; Thu, 19 Sep 2019 13:42:45 +0000 Authentication-Results: spf=none (sender IP is 212.227.126.134) smtp.mailfrom=landroverexperiencescotland.co.uk; hotmail.com; dkim=none (message not signed) header.d=none;hotmail.com; dmarc=none action=none header.from=landroverexperiencescotland.co.uk; Received-SPF: None (protection.outlook.com: landroverexperiencescotland.co.uk does not designate permitted sender hosts) Received: from mout.kundenserver.de (212.227.126.134) by VE1EUR01FT032.mail.protection.outlook.com (10.152.2.222) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.2284.20 via Frontend Transport; Thu, 19 Sep 2019 13:42:45 +0000 X-IncomingTopHeaderMarker:
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Email to me being bounced back

@Mikedench,

 

I know you advised you don't have a copy of the bounce back but is it possible to speak to the company and ask for a copy of the bounce back headers. 

 

It might also be worth adding the sender to your white list in the mail settings (here> manage account> manage my mail> spam> whitelist/blacklist filtering)

Mikedench
Newbie
Posts: 4
Registered: ‎10-01-2017

Re: Email to me being bounced back

Jolo,
Thank you for pointing me to the black and white lists for email addresses. I have added the address to he white list.

I am told that the spf information being missing from the sender may be the problem, do you agree?

Getting the bounce back message is a problem as their emails were being blocked, Whether the white list has fixed it I don't know and do not expect many if any more emails from the address. I have been using an intermediary to receive he mesages and to forward them to me.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Email to me being bounced back

Thanks for the update @Mikedench.

 

It certainly could be the reason you've experienced this issue, as your son had correctly surmised and I do believe it's very likely that whitelisting the email address has resolved the issue.

 

As you say, fortunately you're not expecting many (if any) emails from that address but I'm glad it looks like we at least got to the bottom of it.

 

Let us know if you need any further assistance at all - we're here from 07:30 - 22:00 daily.

Mikedench
Newbie
Posts: 4
Registered: ‎10-01-2017

Re: Email to me being bounced back


Many thanks - the white list has worked, I just got a message from them.

Thanks to you all for the help.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Email to me being bounced back

That's brilliant news @Mikedench.

 

More than anything we're pleased that we can now advise to do this moving forward!!

 

Have a great weekend.

 

-OP