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A warm welcome to the forums.
Exactly where are you looking? You should be able to configure your email settings within the user portal (https://www.plus.net/) under "Manage Account" -> "Manage My Email".
Note that you cannot use the Plusnet SMTP server to send emails until the service is connected.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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