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Email setting for force9 iphone 6

g10vanni
Dabbler
Posts: 10
Registered: 21-07-2016

Email setting for force9 iphone 6

Hi

I'm having problems when trying to send emails from my iPhone 6. If I send an image from my iPhone using my primary account and send it to say my Hotmail account it works fine.  or any other account that belongs to me.

The problem arises when I try and send the same image to any other account belonging to any friend, they just wont let me send them, they always end up in my outbox

Any help appreciated

 

Giovanni

 

Incoming server mail.forc9.net

outgoing server relay.force9.net port 587

12 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Email setting for force9 iphone 6

Have a look at your personal account settings here - Other settings for manual connection

 

and use those along with these instructions - What other settings do I need

 

and compare what you are doing with this - Set up an email account on your iPhone

Superuser
Superuser
Posts: 11,559
Thanks: 2,975
Fixes: 22
Registered: 22-08-2007

Re: Email setting for force9 iphone 6

To technically decomplicate the issue...

Can you successfully send any email to said friend from your iPhone - that is it is only when attaching an image you have problems?  Does rather sound as though basically the iPhone might be already configured OK...

g10vanni
Dabbler
Posts: 10
Registered: 21-07-2016

Re: Email setting for force9 iphone 6

It's only when I try and attach an image to the email that it will not send, normal emails are fine Huh?

Superuser
Superuser
Posts: 11,559
Thanks: 2,975
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Registered: 22-08-2007

Re: Email setting for force9 iphone 6

@bobpullen,

In the process of accepting an email for relay, does the SMTP server enquire about the maximum attachment size for the RECEIVER's mail service?

I could well understand that the relay server has a maximum permitted attachment size, but that I would not expect to apply per addressee - that is such a constraint to be applied differently as described by the OP.

g10vanni
Dabbler
Posts: 10
Registered: 21-07-2016

Re: Email setting for force9 iphone 6

No the server does not enquire about the file size, I have tried sending various sizes right to the smallest available ( about 25kb) and they all fail to send

Superuser
Superuser
Posts: 11,559
Thanks: 2,975
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Registered: 22-08-2007

Re: Email setting for force9 iphone 6

@g10vanni - I doubt that you would have any awareness of this taking place.  My question was direct at one of the forum email gurus...

HOWEVER your response does rather indicate a general issue with processing attachments to those addressees.

g10vanni
Dabbler
Posts: 10
Registered: 21-07-2016

Re: Email setting for force9 iphone 6

Cheers for the response I'll wait  and see if anybody can resolve this issue

 

all the best

 

Giovanni

Community Gaffer
Community Gaffer
Posts: 13,236
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Registered: 04-04-2007

Re: Email setting for force9 iphone 6


Townman wrote:

@bobpullen,

In the process of accepting an email for relay, does the SMTP server enquire about the maximum attachment size for the RECEIVER's mail service?


No, but as we've established - that doesn't seem to be the issue here.

First questions I'd ask is what is the phone connected to when trying to send? Plusnet wifi connection/Plusnet router? Mobile connection? Something else?

Is it the native iPhone Mail app being used, or something else?

How is the image being attached?

How is the email being addressed? By reply? By address book? By manually typing the recipient's email address?

Fairly certain this isn't going to be something server-side.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 11,559
Thanks: 2,975
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Registered: 22-08-2007

Re: Email setting for force9 iphone 6

Thanks Bob - one had presumed that all things being equal the means of addressing are identical.

g10vanni
Dabbler
Posts: 10
Registered: 21-07-2016

Re: Email setting for force9 iphone 6

It doesn't seem to matter what connection I am using whether It be PlusNet wifi or mobile 4g connections.

I am using iPhone mail app.

I tend to select the image and then use mail program  to send

I use the address book for my email and no reply

Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 971
Fixes: 82
Registered: 04-04-2007

Re: Email setting for force9 iphone 6

Be interesting to see if manually addressing the emails makes any difference, rather than using address book. If there's stuff in your Outbox, I'd also suggest purging it all, in case an old email is playing silly buggers. Final steps off the top of my head would be to reset the iPhone's network settings, and try deleting/recreating the account in Mail.

I have an iPhone 6 I can try replicating the issue from, but given I've not seen similar complaint elsewhere, I'm not sure there's much merit in that.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

LoneBee
Grafter
Posts: 30
Fixes: 1
Registered: 27-03-2017

Re: Email setting for force9 iphone 6

I sm also having recurring problems with sending emails from pmus net accounts kn my IPhone 6. Every time I reconfigure them they work for a few weeks then fail and I get a message that the connection to the outgoing server “relay.plus.net” failed. Even though I have not changed anything on my phone or email accounts.