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Email service unacceptably slow

Budapesti
Dabbler
Posts: 21
Thanks: 1
Registered: 16-08-2016

Email service unacceptably slow

Email server service has become unreliably slow. For several weeks emails have been arriving late. Typically, regular daily emails for news organs (FT, Citywire) are not arriving until after 13:00 hours, though sent at 06.00 or 07.00 earlier the same day. In fact, I'm not receiving any emails at all now in the morning before midday. Latest extreme delay example is a personal email posted at 14:15 on 21 Nov. arriving at 19:15 on 23 Nov.

The delay is experienced at webmail.plus.net not just at my Thunderbird email client. A majority of my emails originate from UK for access/download here in Budapest. The Budapest location has not produced any problem over the past 5 years. The problem seems to be with Plus Net (noting other customer complaints of slow downloads).

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3 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Email service unacceptably slow

This is a know issue and plusnet engineers are working on it. More info here

James

Plusnet Help Team
Plusnet Help Team
Posts: 13,489
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Email service unacceptably slow

Hi all,

 

I just wanted to drop in to let you know that we are aware that webmail is still a problem.

The issues with slow speeds and timeouts are still being investigated and we are working towards solutions for this.

Please take a look at our latest service status update if you'd like to know more:

http://usertools.plus.net/status/archive/1478880406.htm

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Email service unacceptably slow

There is another service status Here https://community.plus.net/t5/Service-Status/Planned-Email-Webmail-maintenance-Monday-28th-November-...

And it does not suggest getting another Email client

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