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Email sender POV - 552 Spam Message Rejected

fpintodacosta
Interested
Posts: 1
Registered: ‎11-03-2020

Email sender POV - 552 Spam Message Rejected

HI,

 

I'm running an e-commerce app which has the need to send 3 sorts of automated emails: one to activate the user's account on registering, one for password resetting and another one for orders confirmation and summary.

Our very first user with plusnet provided email account has now tried to register for the app. The activation email that would enable them to start using the app has bounced back with "mx.avasin.plus.net [212.159.9.200]: 552 Spam Message Rejected".

This is a new, all other types of email addresses have been working relatively smoothly so far. Is there any guideline or procedure I might be missing so that we can stretch our user base to plusnet users without risking this sort of issue?

 

Thanks,

2 REPLIES 2
Mav
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Email sender POV - 552 Spam Message Rejected

Moderator's note(s):

Thread moved from General Chat to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
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Registered: ‎26-03-2018

Re: Email sender POV - 552 Spam Message Rejected

Hi @fpintodacosta,

Apologies for the delayed response. So that we can take a further look into this with you, please could you send us a private message with the email headers?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team