Email send via my email client thrown out, though addressee correct
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Email send via my email client thrown out, though addressee correct
10-12-2016 3:35 PM - edited 10-12-2016 6:36 PM
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An error occurred while sending mail. The mail server responded: <j**@**etle*.plus.com> recipient rejected - domain has no delivery address (DNS MX or A record). Please check the message recipient j**@**etle*.plus.com and try again
I got this when sending an email through my client FossaMail. The odd thing is that the address I wrote to is correct; there is another e preceding "etle*", which the error message somehow has not read.
Actual unadulterated details in PM
Re: Email send via my email client thrown out, though addressee correct
10-12-2016 7:33 PM
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Does it work if you try sending it again? If it still fails you could try completely deleting the To address, retype it and try yet again.
Re: Email send via my email client thrown out, though addressee correct
12-12-2016 8:28 PM
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@Luzern wrote:
Please check the message recipient j**@**etle*.plus.com and try again
The odd thing is that the address I wrote to is correct; there is another e preceding "etle*", which the error message somehow has not read.
Sounds rather like a similar issue I had - hit my head against a brick wall with it for days ... sought Bob's help with it ... only for him to point out a typo in the addressee's domain name!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email send via my email client thrown out, though addressee correct
13-12-2016 3:56 PM
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PM received.
Interested to know whether or not this is a permanent issue or simply a one off?
You would be wise to check both the recipient and sender addresses are accurate if it's a permanent problem (in teh latter case though, email to any address would probably fail).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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