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Email seems to be in a failed stae ...

kaspencer
Grafter
Posts: 63
Thanks: 6
Registered: ‎08-01-2008

Email seems to be in a failed stae ...

I cannot seem to be able to send emails (email client). There is no response from the mail server.

Yet the status page is reporting that everything, including email, is working.

It has been like this for some time.

I do hope everyone has not sneaked off to bed as I'd like to be able to send my email before I retire.

 

Kenneth Spencer

4 REPLIES
Highlighted
Superuser
Superuser
Posts: 9,882
Thanks: 1,248
Fixes: 71
Registered: ‎06-04-2007

Re: Email seems to be in a failed stae ...

It looks like one of the alternates for relay.force9.net and relay.plus.net is not responding. See https://community.plus.net/t5/Email/relay-force9-net-seems-to-be-misbehaving/m-p/1586857#M25416

My comment there also applies for the relay.plus.net alternates (which have 107 as their last octet). Possibly a data centre problem.

David
Plusnet Help Team
Plusnet Help Team
Posts: 390
Thanks: 82
Fixes: 11
Registered: ‎07-12-2017

Re: Email seems to be in a failed stae ...

Hi @kaspencer.

 

Do you get the same issue if sending an email via webmail?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
kaspencer
Grafter
Posts: 63
Thanks: 6
Registered: ‎08-01-2008

Re: Email seems to be in a failed stae ...

Thanks, Lauren.

I did think about trying webmail (and I'm sure it would have worked, being a different server (I think)). But it was getting late and I had already been fiddling around with an email trying to send it, for long enough so I gave up. And the next day, as I had expected, it was working. But I had been hoping there was a duty server-watcher who would do the necessary reboot!

Best wishes,

Kenneth Spencer

Plusnet Help Team
Plusnet Help Team
Posts: 303
Thanks: 46
Fixes: 12
Registered: ‎23-11-2017

Re: Email seems to be in a failed stae ...

Hi @kaspencer,

 

Glad to hear it's all working again. You are correct that web mail uses it's own server settings, so if you can give that a try for us next time, we  can try and locate the source of the issue.


 Dean R
 Plusnet Staff