Email reply fault - Solved
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- Re: Email reply fault - Solved
Email reply fault - Solved
12-12-2013 7:26 PM
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Firstly I sent an email from my Plusnet email account to my gmail account which arrived no problem.
I then "replied" to that email (using the reply feature and not composing a new message) and this failed. I can provide the return email if necessary to trace the fault but this is from the return email.
Quote Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain gtowen.plus.com by mx.avasin.plus.net. [212.159.9.200].
The error that the other server returned was:
550 Invalid Recipient username@username.plus.com
Ok just composed a new email from my gmail account and sent it to my Plusnet account and that failed..... and yet I've received emails from the forums about private messages so at a loss as to what is going on. Is the Plusnet email system a purely internal system lol
Anybody have an idea what is going on. I've replied to other emails sent to my gmail account with no problem so feel it must be something to do with Plusnets system.
[Moderator's note by Jim (Oldjim) email munged ]
Re: Email reply fault
12-12-2013 10:52 PM
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Re: Email reply fault
14-12-2013 12:04 PM
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Anyway I've just done another test from my Hotmail/Outlook account and that failed aswell, so it seems my Plusnet email account can send emails out to anyone, but can only receive emails from within the Plusnet Network, such as billing emails, replies to tickets and notifications of private messages on these forums. Any emails from outside cannot get through
Re: Email reply fault
14-12-2013 4:21 PM
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What email addresses do you see listed when you Email Settings|Manage My Mail in the Member Centre?
https://portal.plus.net/my.html?action=myemail
In my case I have the default username@username.plus.com as a mailbox and postmaster@username.plus.com as an alias for username@username.plus.com
Re: Email reply fault
14-12-2013 4:52 PM
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I've sent an email to that address and it worked.
Ok problem solved, thank you pwatson for pointing me in the right direction .
it seems originally my email address was abcd@abcd.plus.com....... for some reason I can't remember I changed the username of the address in the member center to wxyz@abcd.plus.com. BUT any emails from that account were still been sent out as abcd@abcd.plus.com and as such any replies/or new messages sent to that address failed.
I've set the catch-all status to on for now and that seems to have sorted things out.
EDIT: ok it seems because of the time limit on making changes I cannot edit the topic heading to "solved".... could a kind mod change it for me please
Re: Email reply fault - Solved
14-12-2013 4:59 PM
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Re: Email reply fault - Solved
14-12-2013 5:00 PM
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Re: Email reply fault
14-12-2013 5:00 PM
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Re: Email reply fault - Solved
14-12-2013 5:05 PM
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Re: Email reply fault - Solved
15-12-2013 9:05 PM
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Re: Email reply fault - Solved
15-12-2013 9:11 PM
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Quote from: gtowen But sending emails from Plusnets webmail was still sending it out as the old address and so replies to emails originating from there would fail.
I suspect that the Webmail profile is created when the account is setup and then the systems aren't linked. You can change the From: address in the Identities tab of Personal Settings. You get to the same place by clicking on Edit Identities when you compose an email (Next to the drop down list of available addresses)
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