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Email not working

Posts: 4
Registered: ‎03-08-2010

Email not working

As of today both myself and my husband are unable to send emails on our iPads and iPhones.

We get a message saying

The connection to the outgoing server ' failed. Additional Outgoing Mail Servers can be configured for Mail accounts in Setting.

We have tried this but it did not help

We have not changed any settings within our email accounts

We use Plusnet email addresses and the outgoing mail  server SMTP is set to


All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Email not working

Hi @funkylady,

Please accept my apologies for the issue in sending emails.

Could you ensure the setting for outgoing mail are entered as below on all devices.

Username: Account username, or if using an additional mailbox, username+(mailbox name)
Password: Your mailbox password


SMTP Outgoing mail server:  
SMTP Outgoing mail server port:587


SSL: Off for both incoming and outgoing

If the issue persists and you can confirm the settings are correct, feel free to send us a screenshot of your settings without sensitive information so we can narrow down the issue.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Email not working

< sorry - deleted - wrong topic >