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Email query

clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Email query

I cant send emails from laptop or iPhone or webmail! receiving no problem.

If you look in webmail the emails have been sent but they never arrive, I have spent 2 hours yesterday and today hanging on the phone trying to get through to faults, I have been with this service since Force9 days and it has never been this bad!!!! I filled in the complaints form on line probably a waste of time Angry

14 REPLIES
Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: Email query

Are you certain your SMTP Settings are correct; check PN help pages for either
POP3 or IMAP as appropriate. Is your e mail prog on the laptop generating an error message
when you send?
clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Re: Email query

Hi thanks for coming back I have double checked the settings are ok the message is "relay.plus.net" failed? forgetting iPhones and Laptops why cant I send from the mail server as I said it says the messages are sent but they don't arrive?

clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Re: Email query

How very strange "everything" is working this morning no message from PlusNet !!!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 325
Thanks: 48
Fixes: 13
Registered: ‎23-11-2017

Re: Email query

Hi @clocknut,

 

Glad to see that it's working for you today, I'm not sure what could have caused the issue. Please let us know if you have any further issues with the system.


 Dean R
 Plusnet Staff
clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Re: Email query

Hi Deank 

I cant believe we were the only ones with the problem Huh there were 2 x iPhones, 2 x laptops, 1 iPad and the mail server which wouldn't send!! emails arriving 2 days after sending and your help line hung up for hours! lets be realistic Ticked off

Jim20
Newbie
Posts: 6
Thanks: 2
Registered: ‎05-11-2018

Re: Email query

You're not! I've had problems sending emails from my Mac over the past few days, being told they have been sent, but actually not. All the settings are correct. Suddenly righted itself, but taking ages to deliver. I sent one yesterday at 10:39, it arrived at 03:11 this morning - 17 hours!

 

I also had problems with an iPad and iPhones following upgrade to ios12, but help on here helped me to sort it out.

clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Re: Email query

Hi Jim the following morning all phones and laptops were working I was getting my test emails from 2 days earlier, I know anything server orientated  can have problems but my fault tickets were not replied to nor my 2 hours plus on the phone trying to get some answers, nor has the service details for emails been updated for months still showing alert!!

On the other hand I had a VERY slow connection 3MB/s and got through on the on line assist (this was not available on my email problem) very quick and helpful tests were done all ok, but suddenly the speed shot up to normalHuh

Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Email query

@Jim20, are you experiencing these email delays when sending to all email address or by any chance is it specific to gmail.com/googlemail.com addresses when they come through delayed?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
clocknut
Hooked
Posts: 7
Registered: ‎15-03-2010

Re: Email query

Hi Harry the emails were to my BT addy and my  wife's Plusnet addy

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Email query

Thanks for the information.

Just to confirm have you had the issue recently?

If so it may be worth obtaining the e-mail headers once they've been received so we can investigate further.

If you don't know how to do this there's a guide here that shows how to do this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jim20
Newbie
Posts: 6
Thanks: 2
Registered: ‎05-11-2018

Re: Email query

Sorry about the delay in replying. Delays only seem to happen with Gmail. I tried again yesterday, and it took over 6 hours. All other emails I've sent seem to be getting through much quicker.

Plusnet Help Team
Plusnet Help Team
Posts: 256
Thanks: 28
Fixes: 10
Registered: ‎09-10-2018

Re: Email query

Hi @Jim20, thanks for your post.

 

Have you had a chance to run through getting the email headers to us as my colleague @MatthewWheeler had suggested?

 

For your convenience, I've included the link again here.

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Jim20
Newbie
Posts: 6
Thanks: 2
Registered: ‎05-11-2018

Re: Email query

Hello. I managed to get the information, which confirms it took nearly 6 hours to get through. I have copied and pasted the details below.

Thanks,

 

Message ID <58796a8fa426980d4d078066de0e4fe6@imap.plus.net>
Created on: 19 November 2018 at 18:29 (Delivered after 20386 seconds)
From: "norton20+jamie.singleton" <jamie.singleton@norton20.plus.com>
To: jim.singleton@norton20.plus.com
Subject: testing old account
SPF: NEUTRAL with IP 84.93.230.244 Learn more


 
Copy to clipboard
 
Delivered-To: jimsingleton15@gmail.com
Received: by 2002:a19:d555:0:0:0:0:0 with SMTP id m82csp3470226lfg;
        Mon, 19 Nov 2018 16:09:42 -0800 (PST)
X-Google-Smtp-Source: AFSGD/XS41LuRe/eSE21H0shKB8u4JwBYrevb7lzArb8LPmVAO8wnjoscaBXw+drzRO2R5Xo2tWW
X-Received: by 2002:a1c:128c:: with SMTP id 134-v6mr195072wms.72.1542672582440;
        Mon, 19 Nov 2018 16:09:42 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1542672582; cv=none;
        d=google.com; s=arc-20160816;
        b=Jd+23UzEn0nXKtqVfYud5nVKyWDsHLciSCEyNpgBHJeMricJETdk1JJu/FpLAeSj+S
         yqnZPHpWrxiIItQjDcxXBGtgm4CD45qzfdBITwhfhr/Npd5o6pMHXQVymErfTs9goCWr
         aJf5oNmAS5e3XIsaoJHY17OOaM3HrBnF6mPnkBnhGevUQ2NV3w4joDg1w92W9wDa7BaQ
         6AziX6fbeTYlaVFm76prasKdstFsxkILiHg7O7CsMZyyqc9DB6KA5dIUvy7pcyMQnamJ
         dRGgfgKaxjlmJ1TA4XIQ26gG0zgILbRvt43mpxR1Sdj6Qt2SoW47Jhg5wDHsr4GApFAo
         xv6g==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=user-agent:message-id:subject:cc:to:from:date:mime-version;
        bh=47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=;
        b=eeSkZdjq8obuIqQHl5fZB/kZ6GSQQy2IcvfRmiqQ2YnJYWpC0xv2GWACi6245Izr7g
         AOQod6ACWjoNY8PjyVtpzp2j2HH3YTt7CSWuGYLlvz3lYtgZGarFtsF6ZyPrjBMhX1kl
         Pv467EHm4I9fflAEitRUlnDAo1xfoTBfhEzsSEEffDnZ8t6YuEdpkD47lF5id+zDNluJ
         GKF3L1ZY65jOE4D0et+TFNkf6q44SBACMSELxDdyJJQz+fZVwHI1lUhn8tzrjwX+G5Gf
         7jRiY29QgKPqY0x6URG2G6U5bdZWBwqtJ0G5wIZ1hMRSoKmntATB9WprsODQD0XaUfSn
         05mA==
ARC-Authentication-Results: i=1; mx.google.com;
       spf=neutral (google.com: 84.93.230.244 is neither permitted nor denied by best guess record for domain of jamie.singleton@norton20.plus.com) smtp.mailfrom=jamie.singleton@norton20.plus.com
Return-Path: <jamie.singleton@norton20.plus.com>
Received: from avasout03.plus.net (avasout03.plus.net. [84.93.230.244])
        by mx.google.com with ESMTPS id l2-v6si29450400wra.195.2018.11.19.16.09.42
        for <jimsingleton15@gmail.com>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Mon, 19 Nov 2018 16:09:42 -0800 (PST)
Received-SPF: neutral (google.com: 84.93.230.244 is neither permitted nor denied by best guess record for domain of jamie.singleton@norton20.plus.com) client-ip=84.93.230.244;
Authentication-Results: mx.google.com;
       spf=neutral (google.com: 84.93.230.244 is neither permitted nor denied by best guess record for domain of jamie.singleton@norton20.plus.com) smtp.mailfrom=jamie.singleton@norton20.plus.com
Received: from webmail.plus.net ([84.93.237.82]) by smtp with ESMTPA id OoJ2gMX0Kd3rWOoJ3g9AYn; Mon, 19 Nov 2018 18:29:58 +0000
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=Uv9Nyd4B c=1 sm=1 tr=0 a=k49VtrWLZTL8DnM+6AvpWw==:117 a=Hn49PqM6VfCgd4Z+ipVi2Q==:17 a=2-gXxjRoMV8A:10 a=JHtHm7312UAA:10 a=tclcd6dtLQvEqt9_mmAA:9
X-AUTH: norton20+jamie.singleton@:2500
Received: from [87.113.57.243] by webmail.plus.net with HTTP (HTTP/1.1 POST); Mon, 19 Nov 2018 18:29:56 +0000
MIME-Version: 1.0
Date: Mon, 19 Nov 2018 18:29:56 +0000
From: "norton20+jamie.singleton" <jamie.singleton@norton20.plus.com>
To: jim.singleton@norton20.plus.com
Cc: jimsingleton15@gmail.com
Subject: testing old account
Message-ID: <58796a8fa426980d4d078066de0e4fe6@imap.plus.net>
X-Sender: jamie.singleton@norton20.plus.com
User-Agent: Webmail
X-Originating-IP: [87.113.57.243]
X-CMAE-Envelope: MS4wfI8KaRmtElaP3TP+zxKA2sh3IJi7J7vS+CsN8JpjwurpCSarn90pj88FrrqRuFPjkqUHHZGzSRBx+7zT4gwMBJjvANykFApEbinJNLWk9KsGMaIfZui/ 7dphjZAW9PRrlf899Cm46DrHGNRWjxGKTrTcAYm68Zzyw5/s9wgq46FGiiGZLcI0YhxzrWPrJKrikvB+31WIK4VAvLcQfhJ41Ls=


 

Plusnet Help Team
Plusnet Help Team
Posts: 381
Thanks: 131
Fixes: 22
Registered: ‎06-08-2018

Re: Email query

Hi guys,

 

Just to let you know we're aware of some issues with the email system intermittently delaying, or rejecting (as per the other thread) mail. 

 

It's currently being looked into and has gone back to the operations team on Friday as previous fixes that rolled didn't quite resolve the issues.

 

This is not something that will get fixed immediately, just to make you aware, but it is being looked at. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team