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Email problem

longshanks67
Grafter
Posts: 45
Thanks: 4
Registered: ‎29-11-2016

Email problem

Hi.

Webmail has changed I now have to enter a code for each email I send, Why? also some mail received infact quite a few are in what appears to be MIME format, some have a lot of HTML included and other's arrive in very very small text.

  This never happened before what's going on?

regards

8 REPLIES 8
idonno
Champion
Posts: 1,530
Thanks: 527
Fixes: 6
Registered: ‎22-10-2015

Re: Email problem

Thanks for the heads up. Lucky I don't use my PN email address. Entering codes! Whatever next?

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
dvorak
Moderator
Moderator
Posts: 28,507
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Email problem


Moderators Note


This topic has been moved from General Chat to eMail

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
JonoH
Community Gaffer
Community Gaffer
Posts: 4,317
Thanks: 7,422
Fixes: 153
Registered: ‎29-09-2011

Re: Email problem


@longshanks67 wrote:

Webmail has changed I now have to enter a code for each email I send,

That's strange, that's certainly not by design. Would you be able to send me a screenshot of it happening, I've logged into my account and sent an email fine, just need to replicate it to get the bug raised.

 

Thanks for letting us know!

 Jono H
 Plusnet Community Manager
longshanks67
Grafter
Posts: 45
Thanks: 4
Registered: ‎29-11-2016

Re: Email problem

pjmarsh
Superuser
Superuser
Posts: 3,629
Thanks: 1,295
Fixes: 14
Registered: ‎06-04-2007

Re: Email problem

Are you on you Plusnet connection?  Are you using a VPN connection?  I think I remember there being something about that if you where abroad (and possibly only in certain countries at that)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JonoH
Community Gaffer
Community Gaffer
Posts: 4,317
Thanks: 7,422
Fixes: 153
Registered: ‎29-09-2011

Re: Email problem

Thank you, what browser and version is it?

 Jono H
 Plusnet Community Manager
longshanks67
Grafter
Posts: 45
Thanks: 4
Registered: ‎29-11-2016

Re: Email problem

Hi,

I am on a plusnet connection and I use two browsers safari and Chrome, I use chrome to access both of my email addresses, I am also UK based.

JonoH
Community Gaffer
Community Gaffer
Posts: 4,317
Thanks: 7,422
Fixes: 153
Registered: ‎29-09-2011

Re: Email problem

Thanks for flagging that @longshanks67 after further investigation it turns out that we haven't whitelisted for captcha that IP range. I've raised it now. 

 Jono H
 Plusnet Community Manager