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Email not working on outlook 2010 - and not working properly on webmail either

Grafter
Posts: 104
Thanks: 2
Registered: ‎22-08-2007

Email not working on outlook 2010 - and not working properly on webmail either

Can anyone help? I have been having problems with emails not sending from outlook 2010 (although they do sometimes come in, often after a long delay). I get an error message saying .PST file corrupted.

So I thought I'd try webmail. It does work after a fashion - sometimes. But quite often I get a message saying that a Fetch command has failed.

We had a power cut a few days ago.

My question is: is the problem with PlusNet or do I need to fix something in my pc?

Help gratefully received as I'm not very technical, being a child of the pre-digital age.

7 REPLIES 7
Superuser
Superuser
Posts: 16,645
Thanks: 6,842
Fixes: 63
Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

Hi Albert,

Sad that no one has picked this up on the Plusnet mail forum - possibly because this is not a Plusnet problem, but a PC / Outlook problem.  In case you are still having issues, a quick google search found this which should help How to repair personal folder file (.pst) - Outlook | Microsoft Docs

Grafter
Posts: 104
Thanks: 2
Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

Thanks, Townman, I appreciate your reply.

I found that link some while ago. I tried some of their suggestions but it didn't make any difference.

I think that the problem is with Outlook 2010 but MS no longer support it. But I'm not going to pay for Office again!

Superuser
Superuser
Posts: 16,645
Thanks: 6,842
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Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

The next page from that link Inbox Repair tool (Scanpst.exe) run multiple passes - Outlook | Microsoft Docs - states ...

"In versions of Microsoft Outlook that are earlier than Microsoft Outlook 2016, version 1807, the Inbox Repair tool (Scanpst.exe) can run only a single pass to scan a damaged Outlook data file (.pst) or Offline Outlook data file (.ost). However, multiple passes are sometimes required to fix all errors."

How many times did you run it?

Did it detect any errors?

Have you tried opening outlook in safe mode?

outlook.exe /safe
Grafter
Posts: 104
Thanks: 2
Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

That was interesting.

I ran scanpst.exe

The first time it said there were minor errors; same the second time; but the third time it said there were errors. I repaired them. Same thing happened the fourth time; fifth time it said no errors.

The only problem is that a test email is sitting in my outbox refusing to go 😞

Superuser
Superuser
Posts: 16,645
Thanks: 6,842
Fixes: 63
Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

Hi Albert,

I think I need to step backwards a moment.  I think you said that OUTLOOK reported an issue with the .pst file.  This is used for  personal locally stored (archived / offline) contents.

The OUTBOX is contained within the .ost file - which is the off-line server sync store.

See: What are the differences between the OST and PST? (shoviv.com)

If there is something stuck in the outbox after doing a send and receive, we need to look elsewhere for an issue.

See: Message stuck in Outbox - HowTo-Outlook (howto-outlook.com) - note I do not "buy" method 4 for the reasons stated above, the OUTBOX is not in the .pst file

 

Have experienced stuck items (and other gremlins) which might take anything from opening the stuck item and clicking send ... through to running an install / repair on office.

I would hope that (at worst) having apparently fixed your .pst file and Outlook opening OK but not flushing the OUTBOX running OL in safe mode and attempting a send / receive or open the item and click send it will sort its self ... but OL2010 is very long in the tooth.

You should also check the account server settings, they might have become corrupted.  If the connection settings test perform without error I would delete the stuck email (or move it to drafts) and try sending a new email.

One final thought - does this email have a large attachment?Huh

Grafter
Posts: 104
Thanks: 2
Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

Hi, Townman,

Thanks for your efforts and advice.

Starting in safe mode didn't make any difference.

The issue is that no emails will go, it's not just one that is stuck. I have tried with very short two-word emails and they still won't go.

The odd thing is that I also use Outlook 2010 for a different email account and that is working fine, so I don't think that the fundamental problem is with Outlook.

I may just have to rely on Plusnet webmail though it is incredibly slow.

Superuser
Superuser
Posts: 16,645
Thanks: 6,842
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Registered: ‎22-08-2007

Re: Email not working on outlook 2010 - and not working properly on webmail either

Have you sought to check the server settings in the account settings? Run the test connection option therein.

Does send / receive report any errors? Does it hang around doing nothing? Is the outbound server using ‘requires logon’?