Email not working on outlook 2010 - and not working properly on webmail either
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- Re: Email not working on outlook 2010 - and not wo...
Email not working on outlook 2010 - and not working properly on webmail either
21-12-2020 5:33 PM
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Can anyone help? I have been having problems with emails not sending from outlook 2010 (although they do sometimes come in, often after a long delay). I get an error message saying .PST file corrupted.
So I thought I'd try webmail. It does work after a fashion - sometimes. But quite often I get a message saying that a Fetch command has failed.
We had a power cut a few days ago.
My question is: is the problem with PlusNet or do I need to fix something in my pc?
Help gratefully received as I'm not very technical, being a child of the pre-digital age.
Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 2:08 PM
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Hi Albert,
Sad that no one has picked this up on the Plusnet mail forum - possibly because this is not a Plusnet problem, but a PC / Outlook problem. In case you are still having issues, a quick google search found this which should help How to repair personal folder file (.pst) - Outlook | Microsoft Docs
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Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 3:04 PM
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Thanks, Townman, I appreciate your reply.
I found that link some while ago. I tried some of their suggestions but it didn't make any difference.
I think that the problem is with Outlook 2010 but MS no longer support it. But I'm not going to pay for Office again!
Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 3:32 PM
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The next page from that link Inbox Repair tool (Scanpst.exe) run multiple passes - Outlook | Microsoft Docs - states ...
"In versions of Microsoft Outlook that are earlier than Microsoft Outlook 2016, version 1807, the Inbox Repair tool (Scanpst.exe) can run only a single pass to scan a damaged Outlook data file (.pst) or Offline Outlook data file (.ost
). However, multiple passes are sometimes required to fix all errors."
How many times did you run it?
Did it detect any errors?
Have you tried opening outlook in safe mode?
outlook.exe /safe
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Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 5:18 PM
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That was interesting.
I ran scanpst.exe
The first time it said there were minor errors; same the second time; but the third time it said there were errors. I repaired them. Same thing happened the fourth time; fifth time it said no errors.
The only problem is that a test email is sitting in my outbox refusing to go 😞
Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 5:44 PM - edited 21-01-2021 5:47 PM
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Hi Albert,
I think I need to step backwards a moment. I think you said that OUTLOOK reported an issue with the .pst file. This is used for personal locally stored (archived / offline) contents.
The OUTBOX is contained within the .ost file - which is the off-line server sync store.
See: What are the differences between the OST and PST? (shoviv.com)
If there is something stuck in the outbox after doing a send and receive, we need to look elsewhere for an issue.
See: Message stuck in Outbox - HowTo-Outlook (howto-outlook.com) - note I do not "buy" method 4 for the reasons stated above, the OUTBOX is not in the .pst file
Have experienced stuck items (and other gremlins) which might take anything from opening the stuck item and clicking send ... through to running an install / repair on office.
I would hope that (at worst) having apparently fixed your .pst file and Outlook opening OK but not flushing the OUTBOX running OL in safe mode and attempting a send / receive or open the item and click send it will sort its self ... but OL2010 is very long in the tooth.
You should also check the account server settings, they might have become corrupted. If the connection settings test perform without error I would delete the stuck email (or move it to drafts) and try sending a new email.
One final thought - does this email have a large attachment?
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Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 7:56 PM
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Hi, Townman,
Thanks for your efforts and advice.
Starting in safe mode didn't make any difference.
The issue is that no emails will go, it's not just one that is stuck. I have tried with very short two-word emails and they still won't go.
The odd thing is that I also use Outlook 2010 for a different email account and that is working fine, so I don't think that the fundamental problem is with Outlook.
I may just have to rely on Plusnet webmail though it is incredibly slow.
Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 8:54 PM - edited 21-01-2021 8:57 PM
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Does send / receive report any errors? Does it hang around doing nothing? Is the outbound server using ‘requires logon’?
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Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 10:16 PM
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Thanks. I tried that and everything is working fine on the test.
Re: Email not working on outlook 2010 - and not working properly on webmail either
21-01-2021 10:23 PM
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You then look at the mailbox and can see the test email there?
You then try to send an email and it just sits in the outbox?
Does it sit there after a forcing send / receive?
Are there any error messages?
Had you got rid of the previously stuck email?
I’ll do some further research tomorrow.
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Re: Email not working on outlook 2010 - and not working properly on webmail either
on 22-01-2021 7:46 AM - last edited on 22-01-2021 2:46 PM by dvorak
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Hi, Townman,
I'm not sure that you should spend much time on this...
But all that you right above is correct. As in my first post, I get an error message when I try to send an email from my Plusnet account. The exact message is:
Task ' [Removed] - Sending' reported error (0x8004010F) : 'Outlook data file cannot be accessed.'
Moderators Note: Personal information removed
Re: Email not working on outlook 2010 - and not working properly on webmail either
22-01-2021 11:16 AM
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Ah!!
That is really helpful - thank you. See Solved Error 0x8004010F: Outlook data file cannot be accessed (stellarinfo.com)
Given that your .pst file was corrupted, I can imagine that the .ost file might also have been damaged. I would run the repair program on the .ost file as well - remember you might need to do so multiple times.
At worst, given that this is an IMAP connection, you could delete the email account in OL and recreate it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email not working on outlook 2010 - and not working properly on webmail either
22-01-2021 2:20 PM
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Thanks - I'll have a go! I hadn't realised that the .ost file might be the problem - I'm pretty sure that that was not the error message I was getting originally that talked about the .pst file.
Is there any way of editing my previous post so that my email address is not spelled out?
Re: Email not working on outlook 2010 - and not working properly on webmail either
22-01-2021 4:26 PM
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Now I'm really confused. In the Outlook folder, I can find .ost files relating to my other email accounts but none relating to my PlusNet account. Has it got accidentally destroyed or deleted? Or what?
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