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Email not working at the moment - is there a problem?

SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Email not working at the moment - is there a problem?

Email is out - won't download and Sqirrel says "Connection dropped by IMAP server".  Is this temporary?Huh
Shocked
14 REPLIES
mooblie
Grafter
Posts: 41
Registered: 12-08-2007

Re: Email not working at the moment - is there a problem?

Me too - using POP3 client (Entourage/Mac).  I see there is a Service Status message about webmail, and another over-arching status message about "migration of email servers" covering this period.  If/when it actually takes out email, it would be nice to be told "it's not end users"?? Smiley
Dancer2
Dabbler
Posts: 20
Thanks: 2
Registered: 26-11-2009

Re: Email not working at the moment - is there a problem?

SadHaving the Same problem. Sad
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Email not working at the moment - is there a problem?

Me too, Windows Live Mail on Windows 7 and also my Android mail client, all using POP3.
Bob
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: Email not working at the moment - is there a problem?

Seems to be affecting IMAP and POP3.
EDIT: Seems to be working again now.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Email not working at the moment - is there a problem?

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Email not working at the moment - is there a problem?

Two problems at the moment folks Sad
This one which is a bit of an unwanted consequence of this maintenance work, and this one which was due to a problem with the mail storage platform (the latter should be on the mend now).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Email not working at the moment - is there a problem?

It seems to be ok again now.
Bob
Dancer2
Dabbler
Posts: 20
Thanks: 2
Registered: 26-11-2009

Re: Email not working at the moment - is there a problem?

Thanks Bob for your post. Smiley
All working fine now. Grin
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Email not working at the moment - is there a problem?

Yep, should be sorted now, so shout up if you encounter any more probelms. I'm particularly interested in how Webmail's performing and whether or not people are still seeing the dreaded 'IMAP dropped' errors in Webmail?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Beran
Grafter
Posts: 63
Registered: 31-07-2007

Re: Email not working at the moment - is there a problem?

Bob,
Maybe off topic, but I get the IMAP dropped" message a lot when trying to delete a large number of mails in one go (like 250+). Is this just a system limitation?
Tony
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Email not working at the moment - is there a problem?

The way the network architecture is set up for Webmail won't help with that Tony. I'd be interested to know whether or not today's changes make it any better though over the coming weeks.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

SkylineUK
Grafter
Posts: 60
Registered: 01-04-2010

Re: Email not working at the moment - is there a problem?

I haven't been able to do replies from my webmail for a long time now (weeks if not months).  I haven't reported it as I prefer to reply from within Outlook anyway.  As a  matter of interest though, is there a reason for my being unable to do this?
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Email not working at the moment - is there a problem?

Quote from: SkylineUK
I haven't been able to do replies from my webmail for a long time now (weeks if not months).

Don't think I've come across that before, what happens if you try?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Email not working at the moment - is there a problem?

What exactly happens? do you get any errors... i.e. you can write the reply, send it but it never arrives? you never get to the compose page? etc...