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Email not updating on HTC One

MarshallPlace
Newbie
Posts: 1
Registered: 30-09-2014

Email not updating on HTC One

Issue just happened recently. Webmail shows I am receiving emails but when I update on my phone the last email showing is 28th September. No settings have been changed in my phone and the account was working fine for months. Have tried deleting and reinstating the account, but no joy!
Any ideas?
Thanks,
Ross
1 REPLY
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Email not updating on HTC One

Hi Ross,
How are you accessing the mailbox on your phone? Using IMAP or POP3?
If you're using IMAP and Webmail works, then so should your phone (Webmail access is over IMAP). You are using the same username for both aren't you?
If you're using IMAP and you don't mind reconfiguring stuff, then it might be an idea to try clearing the app data on Android.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵