When the site is back up go the Manage My Mail - I think There should be an option for not deleting obvious spam or indeed just disabling all spam filtering You can also white list his email address
The downside of such action is that you expose yourself to the risk of getting spam you really do not want. I'd recommend your friend to look at why the email is being marked as spam.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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