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Email not connecting to server.... AGAIN

Nick2017
Dabbler
Posts: 12
Registered: ‎13-09-2017

Re: Email not connecting to server.... AGAIN

Have I got lucky or is it fixed? Just picked up all my emails!

Community Veteran
Posts: 2,547
Thanks: 313
Fixes: 3
Registered: ‎04-08-2009

Re: Email not connecting to server.... AGAIN

@Nick2017

Looks like it might be fixed.

Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Email not connecting to server.... AGAIN

Hi, 

Yeah, it should be back up and working for all as of just before 17:00.   We put a temporary fix in place just before lunch for people on their home Broadband connections.

 

Sorry for the problems today.

Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 2,547
Thanks: 313
Fixes: 3
Registered: ‎04-08-2009

Re: Email not connecting to server.... AGAIN

@Kelly

Are you able to give us some idea of what the problem is? Sounds like it's not permanently fixed? I'm mainly interested in why replacing mail.plus.net with a specific IP address works.

jab1
Seasoned Champion
Posts: 2,276
Thanks: 619
Fixes: 9
Registered: ‎24-02-2012

Re: Email not connecting to server.... AGAIN

@Kelly That 'temporary fix' was only partially successful - sometimes it checked all my accounts, sometimes 2 or 3, but as none of my mail was important, as checked via webmail, I didn't panic. Glad to see it now appears to to be fixed.Thumbs Up

John
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Email not connecting to server.... AGAIN

@jab1 Ah!  We had a suspicion that the work around might not be 100% effective.  We'll have a look tomorrow at if we can see why.  Glad it's working for you now.

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Email not connecting to server.... AGAIN

@nozzer Bob explained the IPs bit here: https://community.plus.net/t5/Email/Cannot-connect-to-mail-plus-net-POP-from-PC-outlook-2010/m-p/147...

Kelly Dorset
Broadband Service Manager