Email not being received on time

[#1]

Hi, my mother in law is having issues receiving emails, she can go all day and receive nothing then receive a whole days email all in one go at night, this is on her android tablet.

I have logged into her webmail to check emails there but they are not loading, the error message is "Server Error: Unable to send command: A0007 FETCH 1:* (UIDBODY.PEEK[HEADER.FIELDS (FROM)])".

I did log into the basic email service and could see todays emails but they are not in a readable format that I could share with her.

Is this a known error with a solution?

Thanks

[#2 · Accepted solution]

Re: webmail, if you follow these instructions it might help with loading the contents on the webmail client:  https://community.plus.net/t5/Email/Standard-Webmail-Round-Cube-slow-performance-mitigation/m-p/1715...

As for the first issue, that sounds like a client issue.  Is it set to regularly check if there is email?

[#3]

Thank you, that has fixed the issue with webmail so at least I can ask her to use that now.

The issue with the android tablet has been ongoing for a while, it was certainly receiving emails instantly for many years until recently but they are now coming through at 6am and 9pm which is quite odd.

Unfortunately with the current situation I can't visit to check settings but happy that she can at least use webmail until I can.

[#4]

Maybe the client has upgraded and the settings slightly changed?  That does seem to suggest it's only picking up mail at certain times of day!   I can't think of a scenario on our side which would cause that.   Let us know if you find out more though.

[#5]

I’ve just checked and she’s started to receive emails on the tablet now so hopefully this is a longer term fix for that too.

Thanks again.