Email is hopeless

[#1]

Fair enough - I just don't have the need to access my emails while away from the laptop, and you never know when servers might throw a wobbly, or even worse, totally crash, so I prefer to save all my messages locally. 😀

[#2]

@plusnettony 

I just ran a cURL test to a *.plus.com account and got this after the login...

< A002 OK LOGIN Ok.
> A003 LIST "" *
* schannel: server close notification received (close_notify)
< * BYE Courier-IMAP server shut down by signal.
* schannel: server indicated shutdown in a prior call
* response reading failed (errno: 0)
* shutting down connection #0
curl: (56) response reading failed (errno: 0)

[#3]

Hi folks,

My view of the world today is:-

• Access to Email ( <username>@<username>.plus.com ) has been worse than the recent service level.
• Using 'Normal' or 'Basic' webmail has never displayed my inbox - always dies.
• My Thunderbird (IMAP) has had some "Server imap.plus.net has disconnected. The server may have gone down or there may be a network problem." error messages but is keeping up.
• I have a copy of Thunderbird (IMAP), which has not been used for a few days, catching up (syncronising) with my other halfs mailbox (<theotherhalf>@<username>.plus.com) and it's also disconnecting but is very slowly getting there.

We know that IMAP (IMAP.plus.net) is directed to the Greenby proxy server (91.204.208.26).
Could this server be adding an extra (big?) delay and slowing things down?
Is there a server in PlusNet land that one of the superusers could access directly to compare performance between the two routes - via the proxy vs direct to server?

[#4]

@MoonMan 

In short, no.

The issue appears to be random, thus any attempt at 'benchmarking' testing ... has no dependable benchmark.

I have though (just) asked a number of appropriate questions.

[#5]

Similar issues again webmail, stuck at refreshing, then just stops.

[#6]

I'm getting a constant refreshing circle. Sometimes the emails show up for a few seconds then it goes back to refreshing or shuts down with some sort of IMAP message. I'm trying to get msgs through that are very important and this is the only email address the hospital has for me.

[#7]

Just tried again and got "Server Error: SELECT: Courier - IMAP server shut down by signal"

I've had that a lot. Can't get one email dealt with.

[#8]

Can we assume this is being looked at by the email team at Plusnet?  

[#9]

@pedroc Yes - they have been given information that will hopefully enable them to investigate the issue.

[#10]

Having same issues here.
I have been unable to sync my plusnet email (imap) since 8:30 this morning.
Stumbling across this thread, is the first I have heard about the email service being outsourced to a third party! Surely plusnet should have notified customers of upcoming changes!
I am also unable to login to webmail, I just keep getting a message that says login failed!

[#11]

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@alexwoodage wrote:

Stumbling across this thread, is the first I have heard about the email service being outsourced to a third party! Surely plusnet should have notified customers of upcoming changes!

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They have  done - notifications have been sent to your default mailbox and/or your notification address, if different.

[#12]

Finally got logged in after a long loading wait,

But no emails showing 

All my folders are there but  had inbox in front of their name, if i tried to open any went into refreshing 

Took ages logging out kept going to refreshing all the time

xxxx@xxxx.plus.com

[#13]

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@jab1 wrote:

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@alexwoodage wrote:

Stumbling across this thread, is the first I have heard about the email service being outsourced to a third party! Surely plusnet should have notified customers of upcoming changes!

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They have  done - notifications have been sent to your default mailbox and/or your notification address, if different.

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Plusnet may say that ... but one of my sons had their Force9 account migrated this morning, and the FIRST they heard of it was the "Welcome to Greenby" email today. No 30 day or 60 day warning.

[#14]

Well, @mavison , I certainly received a notification to my notification address on 13/05/2025 , and a further one to my 'username@username.plus.com' address a couple of months back - don't know exactly when, as it got deleted, having no useful information in it.

[#15]

I've been back through my email archive and have no emails or message from plusnet about this!