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Email is being delivered to multiple addresses

FIXED
DerbyDave
Newbie
Posts: 3
Registered: ‎22-02-2018

Email is being delivered to multiple addresses

Hi all.

We have recently signed up to plus net and have setup emails for me and my spouse. The thing is when am email is sent to the default email it is being sent to both our email addresses.

As far as I can tell they are separate mailbox accounts and as far as I can tell they are not linked or any redirections etc setup between them.

Anyone know what I may have done wrong here?

Thanks

Dave.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Email is being delivered to multiple addresses

you need to set up each email  in the form username+mailboxname

if you set it up as username only it will receive all emails to that address

DerbyDave
Newbie
Posts: 3
Registered: ‎22-02-2018

Re: Email is being delivered to multiple addresses

Hi thanks for your response. Do I have to delete the second email and reset it up as a new one?

Dave
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Email is being delivered to multiple addresses

Fix

Have you set up an email for you and/or your wife separate from the default

You can do it here https://www.plus.net/my.html?action=myemail&s=1&redirected=yes click on Manage My Mail

Once you have done that you can use the following email address to give out mailboxname@username.plus.com and as I said earlier the email client will need to be setup to download from username+mailboxname

DerbyDave
Newbie
Posts: 3
Registered: ‎22-02-2018

Re: Email is being delivered to multiple addresses

Hi.

I think it's finally sunk in.
I was looking at the plus net settings not my client settings.

Looks like it's sorted as I was as you put using just the username on my settings.

Many thanks.

Dave