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Email from whitelisted address in Spam folder

Community Veteran
Posts: 1,170
Thanks: 7
Registered: 01-08-2007

Email from whitelisted address in Spam folder

Just that! I found a non-spam email in my Spam folder today, so went to my Whitelist to add the address, only to find it was there already from when I added it last time a similar email - a newsletter from my bank - got caught. I'm pretty sure I saved it last time (or else it shouldn't be in the list) but I 'saved' it again, so fingers crossed when the next one arrives.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
7 REPLIES
Community Veteran
Posts: 26,688
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Registered: 10-04-2007

Re: Email from whitelisted address in Spam folder

I'm having the same problem - see http://community.plus.net/forum/index.php/topic,86403.msg718307.html#msg718307
I've a ticket that's been bouncing backwards and forwards trying to stop the Sainsbury's emails being treated as spam.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
Posts: 1,170
Thanks: 7
Registered: 01-08-2007

Re: Email from whitelisted address in Spam folder

Not just me then!
Mine are just hiding in the Spam mailbox on webmail, so really easy to 'release'! I report anything legitimate in there as 'not spam' too, so I would have thought that should make a difference but it hasn't.
Haven't got mail set to quarantine spam but have filter on setting 2 as with setting 1 more rubbish gets through.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Community Gaffer
Community Gaffer
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Registered: 04-04-2007

Re: Email from whitelisted address in Spam folder

Guys, is there anywhere I can signup to receive these emails to make replicating the problem a little easier?
Can you raise a support ticket containing a copy of the email in question (and a brief description of the problem)? @jelv, is this information on one of your open tickets already?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,170
Thanks: 7
Registered: 01-08-2007

Re: Email from whitelisted address in Spam folder

The one I get is only for customers of the particular bank. Didn't sign up for it, just get it automatically to the contact address I gave them.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Email from whitelisted address in Spam folder

Quote from: Bob
@jelv, is this information on one of your open tickets already?

Bob, The notifications are still in the Saved folder on the J... mailbox and the last quarantined email received is still in quarantine
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,170
Thanks: 7
Registered: 01-08-2007

Re: Email from whitelisted address in Spam folder

Mine is in my Inbox now - won't be automatically deleted till a week after it downloaded to my Mac's Mail, which was this morning after I 'liberated' it from the Spam folder. Dated Thurs (10th June) 2:14pm and in the sxxxxcxxxx Inbox if you have access to that.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Community Gaffer
Community Gaffer
Posts: 13,294
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Fixes: 86
Registered: 04-04-2007

Re: Email from whitelisted address in Spam folder

Thanks guys, I've grabbed those two messages and have raised an internal problem which I'll pursue early next week (ref: 62321).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵