Email from whitelisted address in Spam folder

[#1]

Just that! I found a non-spam email in my Spam folder today, so went to my Whitelist to add the address, only to find it was there already from when I added it last time a similar email - a newsletter from my bank - got caught. I'm pretty sure I saved it last time (or else it shouldn't be in the list) but I 'saved' it again, so fingers crossed when the next one arrives.

[#2]

I'm having the same problem - see http://community.plus.net/forum/index.php/topic,86403.msg718307.html#msg718307
I've a ticket that's been bouncing backwards and forwards trying to stop the Sainsbury's emails being treated as spam.

[#3]

Not just me then!
Mine are just hiding in the Spam mailbox on webmail, so really easy to 'release'! I report anything legitimate in there as 'not spam' too, so I would have thought that should make a difference but it hasn't.
Haven't got mail set to quarantine spam but have filter on setting 2 as with setting 1 more rubbish gets through.

[#4]

Guys, is there anywhere I can signup to receive these emails to make replicating the problem a little easier?
Can you raise a support ticket containing a copy of the email in question (and a brief description of the problem)? @jelv, is this information on one of your open tickets already?

[#5]

The one I get is only for customers of the particular bank. Didn't sign up for it, just get it automatically to the contact address I gave them.

[#6]

Quote from: Bob

@jelv, is this information on one of your open tickets already?

Bob, The notifications are still in the Saved folder on the J... mailbox and the last quarantined email received is still in quarantine

[#7]

Mine is in my Inbox now - won't be automatically deleted till a week after it downloaded to my Mac's Mail, which was this morning after I 'liberated' it from the Spam folder. Dated Thurs (10th June) 2:14pm and in the sxxxxcxxxx Inbox if you have access to that.

[#8]

Thanks guys, I've grabbed those two messages and have raised an internal problem which I'll pursue early next week (ref: 62321).