Email from Plusnet account to Plusnet account - 12 hours + delay
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Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 5:56 PM
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Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 6:06 PM
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This topic has been moved from ADSL Broadband to Email.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 6:40 PM
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Welcome to the fourms!
You're not, by chance, sending emails from a Plusnet account to a gmail address are you?
Thanks,
MoR
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 7:18 PM
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Nope my Plusnet account to my wife's Plusnet account nextdoor!
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 7:56 PM
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Thanks @ScottishWalrus
Can you let us know if you are using the webmail portal or an email client on your devices?
Kind Regards,
MoR
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 8:30 PM
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I use https://webmail.plus.net
I login using different computers so I keep everything online.
Over 12 hours to send an email is ridiculous. I even sent a second email using Plusnet and that was delayed too!
Without knowing what the problem is I am concerned that a new contract on fibre will not resolve the issue. Likewise when RBS explained the dropped connections during recording - I am not entirely convinced fibre will resolve the problem.
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 8:35 PM
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@ScottishWalrus - can you confirm if you are only noticing delays when sending PN to PN emails?
We are aware that there are issues sending to Gmail address (stemming from gmail rather than ourself as far as we have found out - this is why I asked the initial question).
Thanks,
MoR
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 9:00 PM
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I refer you to my earlier post - number 3!
Re: Email from Plusnet account to Plusnet account - 12 hours + delay
11-03-2019 9:05 PM
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I see you said you send a second email using plusnet, but was unsure if you sent this to another plusnet account.
I've refreshed your webmail component to see if this flushes out any underlying issues - unfortunately this can take a few hours to complete.
Can you try sending one again tomorrow morning and let us know how it goes?
Thanks,
MoR
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