Email from HP Printer

keithsimms · 3 weeks ago

Trying to setup my HP Printer to Scan to Email.

Set the STMP settings, but test send the Email OK, but it never arrives !

Any guidance on the settings to use ?

Thanks

Townman · ‎22-08-2007

What options does the printer support in configuring the SMTP server? It must be capable of you specifying the following...

From email address
SMTP server name
SMTP server port
SMTP encryption - STARTTLS is ideal
SMTP User ID
SMTP Password

These need to be the same as used in your email client.

Thereafter there can be issues if the from address does not match something useful, such as a real email address that you use. It will for example give rise to SPF failures ... and there will no way of you receiving non-delivery reports.

Which HP printer?

Whose email service are you tyring to send via? If not Plusnet but Gmail or Outlook you'll probably need an app password ... and this query does not belong here, but rather elsewhere under other technical support.

There's lots of help out on Google - search "HP printer scan to email settings"

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

keithsimms · 3 weeks ago

HP LaserJet Pro MFP 3302

Server name: relay.plus.net

Port: 587

Always use TLS/SSL: Yes
Server requires Authentication. Tried both yes and no.

Username, main account username and Password.

Townman · ‎22-08-2007

Always use TLS/SSL: Yes

Could be the problem.

Port 587 uses STARTTLS.

Try none or use the obsolete port 465 with TLS/SSL.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

keithsimms · 3 weeks ago

How do I trouble shoot... It says the email has been sent, so that should mean the SMTP server connect is good...

The email then disappears

K

PhilipHeyes · ‎10-11-2021

Make sure your HP printer has a valid DNS or it will not be able to translate relay.plus.net to an IP to send the emails.

If needed set a Public DNS 1.1.1.1 or 8.8.8.8 ( we have both set on our Epson printer/scanner )

SMTP ports are via 587 with STARTTLS or via 465 with SSL/TLS you can try both but don't muddle the encryption modes.

[edit]

Looking at this HP manual on page 33 : https://manuals.coolblue.be/8a/hp-color-laserjet-3302fdw.pdf

Encryption is mentioned as (SSL/TLS) which usually means SMTPS via Port 465