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Email folders have disappeared

TESSANN
Hooked
Posts: 6
Registered: ‎01-12-2016

Email folders have disappeared

Hi all

Hello I am new to the Forum and would like some help please

 

Some of my Email folders have disappeared and I have no idea why, or how to get them back

Any advice would be appreciated

Thanks

Moderator's note by Mike (Mav): All caps title edited as per Forum rules.

9 REPLIES
Gel
Seasoned Pro
Posts: 1,617
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: EMAIL FOLDERS HAVE DISAPPEARED

TESSANN
Hooked
Posts: 6
Registered: ‎01-12-2016

Re: EMAIL FOLDERS HAVE DISAPPEARED

It is the folders in my email, if that helps

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: EMAIL FOLDERS HAVE DISAPPEARED

so which program are you using if it isn't webmail

TESSANN
Hooked
Posts: 6
Registered: ‎01-12-2016

Re: EMAIL FOLDERS HAVE DISAPPEARED

It is webmail, sorry I am not terribly computer literate.  I am grateful for your help

Superuser
Superuser
Posts: 9,805
Thanks: 1,176
Fixes: 67
Registered: ‎06-04-2007

Re: EMAIL FOLDERS HAVE DISAPPEARED

If you login to webmail, then click the small gear icon bottom left and select Manage Folders you should get a list like in the following imagewebmailFolders1.png

The first five folders are the standard ones and for these the check-boxes should be ticked but greyed out. Your folders should be listed below these - do any show there, and if so are the check-boxes I've highlighted all ticked?

David
TESSANN
Hooked
Posts: 6
Registered: ‎01-12-2016

Re: EMAIL FOLDERS HAVE DISAPPEARED

Hi David

Thank you for your reply.  have done as you suggested but no the folders are not showing

Rosemary

Superuser
Superuser
Posts: 9,805
Thanks: 1,176
Fixes: 67
Registered: ‎06-04-2007

Re: EMAIL FOLDERS HAVE DISAPPEARED

That doesn't look good. Sad

How long is it since you know the now-missing folders were there?

Have you set up more than one mailbox? Is it possible that you are logged into a different mailbox from the one that contains those folders?

For reference if needed;

Default mailbox: Login to webmail using accountname and account password
Additional mailboxes: Login using accountname+mailboxname with mailbox password.

David
TESSANN
Hooked
Posts: 6
Registered: ‎01-12-2016

Re: EMAIL FOLDERS HAVE DISAPPEARED

Hi

It was only this week I noticed the folders missing, I am at a loss to know what has happened, I will have to contact plus net I think

 

Superuser
Superuser
Posts: 9,805
Thanks: 1,176
Fixes: 67
Registered: ‎06-04-2007

Re: EMAIL FOLDERS HAVE DISAPPEARED

Yes, I think contacting technical support by phone is the next move.

David