Email folders have disappeared
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Email folders have disappeared
21-05-2021 4:43 PM
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Hi
I have just gone into our 'parent' webmail account and all the folders other than the Inbox have just disappeared. Can anyone tell me how to get them back?
Thanks
Re: Email folders have disappeared
21-05-2021 5:30 PM
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It sounds like you have gone over the 1Gb storage limit. Have you received notifications/warnings to the email address listed as your contact with Plusnet?
Re: Email folders have disappeared
21-05-2021 6:35 PM
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No warnings and I would be surprised if we'd gone over the limit - none of the mailboxes was very large.
Do you know if it is posible to recover them? If they are too big I can at least get rid of the dross.
Thanks
Re: Email folders have disappeared
21-05-2021 6:36 PM
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Or, of course, this could be a repeat of the last time you reported an issue, and you hadn't accessed your mail for 90+ days
Typed just after your reply, BTW
Re: Email folders have disappeared
21-05-2021 6:53 PM
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No - it can't be that as I've definitely accessed the account in the last 90 days. I think last time everything disappeared, including the inbox.
Re: Email folders have disappeared
21-05-2021 6:57 PM
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In that case, post a request in this topic: https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here/m-p/178310...
Re: Email folders have disappeared
21-05-2021 7:08 PM
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Many thanks John
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