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Email folders have disappeared

downlands2
Dabbler
Posts: 19
Thanks: 2
Registered: ‎11-06-2017

Email folders have disappeared

Hi

 

I have just gone into our 'parent' webmail account and all the folders other than the Inbox have just disappeared. Can anyone tell me how to get them back?

 

Thanks

 

 

6 REPLIES 6
jab1
Seasoned Hero
Posts: 8,251
Thanks: 1,818
Fixes: 91
Registered: ‎24-02-2012

Re: Email folders have disappeared

It sounds like you have gone over the 1Gb storage limit. Have you received notifications/warnings to the email address listed as your contact with Plusnet?

John
downlands2
Dabbler
Posts: 19
Thanks: 2
Registered: ‎11-06-2017

Re: Email folders have disappeared

No warnings and I would be surprised if we'd gone over the limit - none of the mailboxes was very large.

 

Do you know if it is posible to recover them? If they are too big I can at least get rid of the dross.

 

Thanks

jab1
Seasoned Hero
Posts: 8,251
Thanks: 1,818
Fixes: 91
Registered: ‎24-02-2012

Re: Email folders have disappeared

Or, of course, this could be a repeat of the last time you reported an issue, and you hadn't accessed your mail for 90+ days

Typed just after your reply, BTW

John
downlands2
Dabbler
Posts: 19
Thanks: 2
Registered: ‎11-06-2017

Re: Email folders have disappeared

No - it can't be that as I've definitely accessed the account in the last 90 days. I think last time everything disappeared, including the inbox.

jab1
Seasoned Hero
Posts: 8,251
Thanks: 1,818
Fixes: 91
Registered: ‎24-02-2012

Re: Email folders have disappeared

downlands2
Dabbler
Posts: 19
Thanks: 2
Registered: ‎11-06-2017

Re: Email folders have disappeared

Many thanks John