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Email exceeds size limit?

jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Email exceeds size limit?

I suddenly unable to send email; a one-line email fails with a dialog box saying:
Quote
The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded:  ... temporary failure

Using Thunderbird 7.0.1 on Windows 7.
Any ideas?
22 REPLIES
Superuser
Superuser
Posts: 9,655
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Email exceeds size limit?

That's rather a weird problem. No problems sending messages for me using Thunderbird 7.0.1 on Vista SP2.
Does the error repeat if you send the message again?
David
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Yep. I am completely unable to send email at the moment. I'm about to try rebooting the PC to see if that helps. And/or rebooting my ADSL router...
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Rebooting the ADSL router seems to have fixed it. Huh
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Email exceeds size limit?

Hi jamie, glad it's working now Smiley Please let us know if there's anything we can look at for you.
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Nope. That only fixed it temporarily. It seems I need to reboot the router almost every day before I can send email.
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Now even rebooting the router doesn't seem to fix the problem .... Sad
whelpton
Grafter
Posts: 104
Registered: 06-06-2011

Re: Email exceeds size limit?

Can you send any email at all using webmail?
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Yes, webmail works.
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

OK. I just tried sending email from Outlook and got a more helpful error message. It seems the problem is that I was using another domain name for my email address. Setting my email to jamie@domain.plus.com fixes the problem. But this is not very satisfactory as I want people to see email coming from my company domain name.
Should there be an MX record for mydomain.co.uk ? If so, what should it look like? (I have never fully understood these DNS records)
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Email exceeds size limit?

Do Plusnet host the domain?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

I have added a DNS record:
<blank> | mx | 20 | mx.last.plus.net.
This seems to work. I hope it is the right thing...
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Quote from: jelv
Do Plusnet host the domain?

Well, the domain is registered elsewhere but points to Plusnet's domain name servers
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Email exceeds size limit?

Who handles the mail for the domain?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jamie
Dabbler
Posts: 18
Registered: 20-03-2008

Re: Email exceeds size limit?

Quote from: jelv
Who handles the mail for the domain?

Well, it is (should be) all handled by plusnet. That is certainly what I want to happen! And it has all been working perfectly until very recently.