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Email errors (sporadic)

Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Email errors (sporadic)

Anyone else seeing occasional errors?
Quote
Task "xxxxxxxxx - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts.  The server responded: -ERR Temporary problem, please try again later'

This has been going on for a couple of hours, although there have only been 5 incidences so far.
Tony
[Edit] now happening much more frequently - about every 2 or 3 attempts at mail collection
12 REPLIES
Mayfly
Aspiring Pro
Posts: 1,120
Thanks: 84
Fixes: 1
Registered: 04-06-2009

Re: Email errors (sporadic)

Happening here as well
MacOS10
Grafter
Posts: 172
Thanks: 1
Registered: 30-07-2007

Re: Email errors (sporadic)

Yeah, me too - password rejected on 4 separate mailboxes on my PlusNet account!
Noticed this happening about a week ago then started working again - this evening the problem is back, I've not changed anything at my end and the connection is fine (as I'm posting this!), must be something at PlusNet's end
Are PlusNet working on this issue?
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Email errors (sporadic)

I have raised a ticket, but it could be a few hours before they read it.
There should be a way of reporting faults and then others can just click 'me too'.
Tony
Moderator
Moderator
Posts: 26,299
Thanks: 1,401
Fixes: 75
Registered: 14-04-2007

Re: Email errors (sporadic)

My Outlook has had one authentication failure this evening.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: Email errors (sporadic)

Hi all,
I'm, assuming now is all OK, we're not aware of any reason for this happening to be honest, it has been noted and I'll report back if we know any more.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Email errors (sporadic)

Hi Adam,
Yes, mine went back to normal later yesterday evening.
Tony
cuvol
Newbie
Posts: 5
Registered: 30-05-2008

Re: Email errors (sporadic)

There are three computers in our household, and all three are having trouble receiving or sending emails.  This only started to happen yesterday 17th January, before that everything was fine. 
One of the computers has outlook 2010, another has Outlook 2007 and the third has Thunderbird.  I am trying to send an important email from the computer with Thunderbird, and the 'sending message' dialogue box is still running after 10 to 15 minutes.
I seem to remember reading in one of the forum topics,or a blog, that you have recently change the email platform.  Has this got something to do with it?  Do I need to delete the current account, and re-add it?
Community Veteran
Posts: 2,565
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Email errors (sporadic)

The only computer running 24/7 in our house is a desktop running outlook. For the last two weeks or so it has been coming up with authentication errors overnight. About every second night.
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Email errors (sporadic)

At 9.30 today both my phone and my computer were unable to connect to the server. This is the first time since 17th.
This is just a heads-up that something might be amiss at Plusnet Towers.
Tony
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Email errors (sporadic)

Hi Tony W,
Is that still going on or has the problem sorted itself out for you?
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: Email errors (sporadic)

Hi Matt,
Not had any problems since my previous post.
Tony
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Email errors (sporadic)

Thanks for the update - hope it stays that way! Smiley