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Email delivered to wrong mailbox

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Email delivered to wrong mailbox

I have an alias for postmaster to one of my mailboxes. Emails from Plusnet sent to postmaster have been delivered to the correct mailbox for years.
Today I received an email in my catch all from Plusnet which was sent to postmaster (header contains Envelope-to: postmaster@xxx.plus.com).
Anyone else seeing similar problems?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
3 REPLIES 3
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Email delivered to wrong mailbox

This redirect still works for me.
I've just sent a postmaster@ message from an external account and it ended up in the correct redirected (F9) mailbox not my catch-all.
David
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,061
Thanks: 3,833
Fixes: 243
Registered: ‎04-04-2007

Re: Email delivered to wrong mailbox

@jelv, the maildb has no entry for 'postmaster' despite it being visible via the Manage My Mail interface. I've set a script running to rebuild your mail account however this may take a number of hours to complete given the number of mail entities you have set up.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Email delivered to wrong mailbox

Strange! Last months billing notification went to the right place so I wonder what has happened in the meantime?
Edit: Not so worrying for me as I still received the email. But for anyone who has the catch all turned off the loss of maildb entries is rather more concerning!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)