cancel
Showing results for 
Search instead for 
Did you mean: 

Email delivered to wrong mailbox

Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Email delivered to wrong mailbox

I have an alias for postmaster to one of my mailboxes. Emails from Plusnet sent to postmaster have been delivered to the correct mailbox for years.
Today I received an email in my catch all from Plusnet which was sent to postmaster (header contains Envelope-to: postmaster@xxx.plus.com).
Anyone else seeing similar problems?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
3 REPLIES
Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Email delivered to wrong mailbox

This redirect still works for me.
I've just sent a postmaster@ message from an external account and it ended up in the correct redirected (F9) mailbox not my catch-all.
David
Community Gaffer
Community Gaffer
Posts: 13,237
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: Email delivered to wrong mailbox

@jelv, the maildb has no entry for 'postmaster' despite it being visible via the Manage My Mail interface. I've set a script running to rebuild your mail account however this may take a number of hours to complete given the number of mail entities you have set up.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Email delivered to wrong mailbox

Strange! Last months billing notification went to the right place so I wonder what has happened in the meantime?
Edit: Not so worrying for me as I still received the email. But for anyone who has the catch all turned off the loss of maildb entries is rather more concerning!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)