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Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

Delays of up to 3 hours. Some get through immediately.
Delays occur irrespective of source of email.
Emails arrive at Ironport, but are delayed being passed on to PN servers.
Latest delay only 14 minutes, to arrive at 11.02.
Tony
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

Thanks Tony, checking the IronPort work queues I can see that you're absolutely right.
I'm about to put out another service announcement and will make sure mention is paid to the potential for email delays. I've also added some detail here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

twentythree
Grafter
Posts: 151
Registered: 20-02-2010

Re: Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

Probably related - I'm having difficulties accessing PN webmail on a non-PN connection. I keep getting ERROR: Connection dropped by IMAP server.
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

Yes, that is related and it's happening from PN connections too Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

geoffg1
Grafter
Posts: 26
Registered: 25-09-2009

Re: Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

I, too am getting:
" ERROR:
ERROR: Connection dropped by IMAP server."
In red typing. Is this a problem with Plus Net or my PC?
geoff
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Email delays started 15.00 yesterday (2nd June) - Ironport implicated.

You may still receive that error occasionaly whilst the mail platform clears through today's backlog.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵