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Email bounced

procount
Dabbler
Posts: 13
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Email bounced

I use my email account for Github notifications, but recently they stopped working and I missed many notifications.

Looking at my Gitub account, It said my mail was undeliverable and unverified. So I re-verified my email address and received the verification email successfully and clicked on the link to verify it. But soon after that the meial address became unverified again.

I asked Github for any email header logs and they sent me a partial log that indicates that the plusnet servers consider the github notification as " Message contains spam or virus or sender is blocked "

I have added notifications@github.com to my whitelist, but they are still not coming through.

 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,921
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email bounced

Hi there,

Could you PM me your account username, your email address and ideally the full logs from GitHub so I can raise this to our NetOps team for investigation?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
procount
Dabbler
Posts: 13
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Re: Email bounced

I have asked the owner of my domain/email services to also whitelist that email domain, so hopefully that will fix it.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,921
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email bounced

Fingers crossed.

Let us know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
procount
Dabbler
Posts: 13
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Re: Email bounced

Whitelisting at my domain forwarder fixed it.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,921
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email bounced

Glad to hear that! Thumbs_Up

Let us know if there’s anything else you’d need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet