Email addresses in Address book have become corrupt
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Email addresses in Address book have become corrupt
20-02-2012 7:17 PM
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We have not made any changes for some time. What has happened and how can I recover our contact’s email addresses
Re: Email addresses in Address book have become corrupt
20-02-2012 7:21 PM
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Re: Email addresses in Address book have become corrupt
20-02-2012 7:24 PM
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Re: Email addresses in Address book have become corrupt
21-02-2012 10:04 AM
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Re: Email addresses in Address book have become corrupt
21-02-2012 5:45 PM
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This is a known problem but as we have very few examples we haven't been able to get a handle on it. For future I would suggest saving any new entries in our new webmail here to make sure it doesn't happen again - Just select metronet from the drop down menu.
Jojo
Re: Email addresses in Address book have become corrupt
21-02-2012 6:09 PM
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I’ve logged into the new webmail and none of my addresses are in the address book.
When you say ‘known problem’ does this mean that you’ve irretrievably corrupted my contact email addresses?
Re: Email addresses in Address book have become corrupt
22-02-2012 10:48 AM
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Quote When you say ‘known problem’ does this mean that you’ve irretrievably corrupted my contact email addresses?
No, I've just spoken with a member of our networks team and we've found out that the problem is with how the addresses are displayed as it's not decoding them for you, when we view them manually we can actually see then encoded so they're not lost.
As the cause of this isn't what we originally thought and upon appearances may be generic to Metronet webmail I'm now raising a new problem and will do what I can to raise awareness of the issue.
Re: Email addresses in Address book have become corrupt
22-02-2012 11:01 AM
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I am able to get some from the ‘sent’ folder but will need the others at some point. I will then do as Midnight Caller suggests and create a document with them in……for the next time you have a little glitch
Re: Email addresses in Address book have become corrupt
22-02-2012 11:24 AM
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Re: Email addresses in Address book have become corrupt
22-02-2012 5:13 PM
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Quote from: randpwar [...] they appear to be corrupt and in the format ‘fBJUgsUEpWUINoJCnRr7FQ==:V7k77wMLH5V/V9tY4H7BLPyxRDvTCe7ROoXt5IhAK’
Is that a real example? I'm wondering if there might be a means to decode it back... but obviously don't want to experiment if that was just a random illustration!
Mathew
Re: Email addresses in Address book have become corrupt
22-02-2012 6:49 PM
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Rob
Re: Email addresses in Address book have become corrupt
24-02-2012 9:19 AM
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Re: Email addresses in Address book have become corrupt
01-03-2012 11:31 AM
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Re: Email addresses in Address book have become corrupt
01-03-2012 1:17 PM
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Re: Email addresses in Address book have become corrupt
02-03-2012 1:36 PM
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