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Email accounts missing from admin screen

philpav
Newbie
Posts: 4
Registered: ‎17-01-2019

Email accounts missing from admin screen

I noticed recently that I can no longer admin my email accounts from the plusnet site. I have 4 or 5 I regularly use. They are all working fine and I can access them via webmail or email clients. I have no way of changing their passwords or other details. I can add and delete new accounts, aliases, etc. but the web interface just won't display my existing accounts.

 

I had a web chat with frontline support, they claimed they could see them fine. I logged out/in, cleared cache, tried different browsers and devices, but still cannot see my account details.

 

Has anyone else seen this and how did you resolve it?

 

I used to be on Force9 and still use those mail servers if that makes any difference.

 

Cheers

Phil

 

8 REPLIES 8
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 123
Registered: ‎26-03-2018

Re: Email accounts missing from admin screen

Hi @philpav,

I'm sorry to hear that you're experiencing this issue with the site. Please can you try and accessthis link, to see if you are able to edit these details?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
philpav
Newbie
Posts: 4
Registered: ‎17-01-2019

Re: Email accounts missing from admin screen

Hi,

 

thanks for the reply.

 

This is all I can see, just the default mailbox and nothing else:

 

 

Screen Shot 2019-01-17 at 18.27.38.png

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Email accounts missing from admin screen

Morning @philpav, thanks for getting that over to us.

 

I can see from the account that you've definitely got multiple mailboxes set up.

 

To (hopefully) resolve the issue I've sent through an auto-refresh command on the email component of the account.

 

Please let me know if this doesn't help and I'll then raise a task with our Network Operations Team for them to look into the issue.

philpav
Newbie
Posts: 4
Registered: ‎17-01-2019

Re: Email accounts missing from admin screen

Hi,

 

sorry but the issue is still there.

 

P

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,922
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email accounts missing from admin screen

Hi Phil, this is quite odd. I've refreshed the portal component on your account to try to fix this.

Can you let us know how it goes after half an hour?

If you're still having issues we may need to raise this with our network operations guys.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
philpav
Newbie
Posts: 4
Registered: ‎17-01-2019

Re: Email accounts missing from admin screen

Still no change unfortunately!

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,922
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email accounts missing from admin screen

Hmm, I've raised this with our networks team.

Looks like more powerful magic is needed. Sorry about this.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,922
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Email accounts missing from admin screen

Hi @philpav

We believe we've fixed the issue. Once you've reset your password here and logged back into your account, you should see your mailboxes appearing correctly now. Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet