Has anyone encounterd a situation like this?
My mother and father, which have been with PN since the days of Force 9, suddenly found last Friday that their email client was giving bad password errors when MS Outlook and webmail.plus.net tried to read their mailboxes. Emails to their addresses bounce with "account no longer exists" type errors.
When I investigated (they have me listed as an additional user for contacting PN support) it seems that PN received a closure request on Thursday or Friday last week and acted on it immediately without checking. PN support said that there was no way to resurrect the addresses, which is a major blow since their addresses are used by a large number of website users around the world who may not think to check the website for an "our address had changed" instruction when their email had bounced.
Something catastrophic seems to have gone wrong with PN's due-diligence checking that a major change like deletion of email addresses is genuine. Minor changes such as contact phone/email generate emails fine to say "We've made this change. If this is incorrect, contact support on this phone number". But a major change has slipped through the net.
I can supply specific details by private message if PN themselves get involved. I've also raised a ticket 235817616 which PN are currently processing.
