cancel
Showing results for 
Search instead for 
Did you mean: 

Email account not receiving mails

Broley
Newbie
Posts: 3
Registered: 21-12-2012

Email account not receiving mails

I've just purchased a Galaxy Note 10.1 Wifi tablet and have set up my e-mail account using the same info for my Plusnet account. The device tells me that all is well and I should be receiving emails soon. But several day's and many attempts later....nothing. I'm new to the Android World. Am I missing something?
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Email account not receiving mails

Hi Broley,
I'm really sorry to hear you're having problems receiving e-mails.
Are you able to send e-mails without any issues?
Can you ensure that your 'Outgoing Mail Server' is set to relay.plus.net  <--- this is the correct setting which should allow you to send e-mails Smiley
Chris Pettitt
Cloud Environments Engineer
Broley
Newbie
Posts: 3
Registered: 21-12-2012

Re: Email account not receiving mails

Hi Chris. Thanks for your reply. I've sent one email and that seemed to go ok. It's the incoming emails that I can't get. All my settings appear to be correct. I'm quite baffled.
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Email account not receiving mails

Can you see incoming emails using http://webmail.plus.net ?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Email account not receiving mails

Thank you for your time on the phone today.
I'm glad that we've managed to get the e-mails sorted out on your Galaxy Note Tablet. Let me know if you need any further help with setting it up on your iPod, I'd be more than happy to help Smiley
Chris Pettitt
Cloud Environments Engineer
Broley
Newbie
Posts: 3
Registered: 21-12-2012

Re: Email account not receiving mails

Thanks Chris for your assistance in helping me set up the email account on the Samsung Galaxy. I've also set up the iPod. Much appreciated.