Email account appears to have stopped working
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- Re: Email account appears to have stopped working
Email account appears to have stopped working
13-11-2019 9:12 PM
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I have a freenetname domain name which I have had for a number of years, it was transferred to madasafish and then onto Plusnet and has been pretty reliable up until Monday morning. I normally have 20 emails a day and haven’t received any since early Monday morning, I have tried to send emails to it from other accounts but they don’t arrive, anybody have an ideas about what may be causing this?
Re: Email account appears to have stopped working
14-11-2019 7:54 AM
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Simple answer - you need to have your domain renewed. Hopefully, @Gandalf will spot this and get you sorted.
Re: Email account appears to have stopped working
14-11-2019 1:02 PM
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Hi @Cordeux,
Thanks for getting in touch, I appreciate your query.
I'm sorry to hear of the issue. I've had a look at your domain which is still active so it does not yet require renewal.
Pleas bear in mind you have a 1GB limit to your emails across all mailboxes, so if this limit has been reached you won't receive anything. I'd suggest having a clear out of all read or unwanted emails in all your mailboxes, and printing or downloading anything important be saved offline. If the missing emails start arriving after the clear out you'll know that the problem is fixed.
I hope this helps, let me know if you need anything further.
Thanks - LF
Re: Email account appears to have stopped working
14-11-2019 1:34 PM
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Re: Email account appears to have stopped working
14-11-2019 2:29 PM
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‘DNS Error: 2921830 DNS type 'mx' lookup of cordeux.co.uk responded with code NXDOMAIN Domain name not found: cordeux.co.uk’
Re: Email account appears to have stopped working
14-11-2019 4:45 PM
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Thanks for getting back to us @Cordeux
From what I can see by doing a who.is check, your domain has expired last month.
I suspect my colleague may have been looking where it says the domain is 'Registered' on your account but this doesn't actually update. I've given him a heads up about this
I've raised a task to get this renewed which should be carried out within the next 24 to 48 hours. Once we've renewed your domain, you should be able to send and receive mail normally, although any mail which was sent to you while the domain had stopped working would've bounced back to the sender unfortunately.
Apologies for the inconvenience this causes. Let us know how it goes over the next day or so.
Re: Email account appears to have stopped working
16-11-2019 6:05 PM
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Re: Email account appears to have stopped working
17-11-2019 5:07 PM - edited 17-11-2019 5:07 PM
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Thanks for getting back to us @Cordeux
I’m happy to see your emails are working again now. I’d recommend making a note of the new expiry date and let us know closer to that time if you’d want us to renew your domain.
To find out, go to who.is and type your domain in. We only renew domains now on a yearly basis (I believe long ago this used to be every 3 years)
Feel free to let us know if there’s anything else you’d need help with.
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