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Email account access

longshanks67
Grafter
Posts: 61
Thanks: 4
Registered: ‎29-11-2016

Email account access

I have been trying to access my email account so I can adjust and upgrade p/w. Having trawled through plusnet I have hit a brick wall. Everywhere I go there are preset Q with preset answers which do not help at all. Please make it simpler plusnet for us paying customers. 

2 REPLIES 2
Mav
Moderator
Moderator
Posts: 22,711
Thanks: 4,874
Fixes: 518
Registered: ‎06-04-2007

Re: Email account access

Moderator's note(s):

Thread moved from General Chat to Email.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman
Superuser
Superuser
Posts: 24,027
Thanks: 10,203
Fixes: 176
Registered: ‎22-08-2007

Re: Email account access

When did you join Plusnet?

Only very old accounts still have use of Plusnet’s email service. If an account has use of the email service then the email administration tools can be found on the Manage My Account page having logged into the user portal.

The password for the default mailbox is the same as the user account password.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.