cancel
Showing results for 
Search instead for 
Did you mean: 

Email access problem

pastie13
Newbie
Posts: 4
Registered: 15-09-2010

Email access problem

Hi there,
I've read similar threads on this and have similar problems - I can't log-in to webmail as I get "ERROR: Connection dropped by IMAP server."
I've created a mailbox but can't seem to send anything to it - I've tried from a variety of addresses and it gets the 'failed delivery' message.
Any ideas please?
Thanks
5 REPLIES
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Email access problem

Welcome to Plusnet and the Forums Smiley
There appears to be an error on our side so I've forced a rebuild of your mailboxes - this should take between 4 and 8 hours to complete. Once done, everything should be working fine but please let us know if you continue to encounter any further problems.
pastie13
Newbie
Posts: 4
Registered: 15-09-2010

Re: Email access problem

Ok, Ben - many thanks for the quick reply  Smiley
pastie13
Newbie
Posts: 4
Registered: 15-09-2010

Re: Email access problem

Hi there,
I still can't get into webmail  Sad
p.s. I never rule out the possibility that I'm doing something wrong  Grin
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Email access problem

OK, let me take a look...
Edit: The rebuild worked, we just then needed to send an email over to create the mailbox fully. I've done this and tested it working OK, you should see the same from your side Smiley
pastie13
Newbie
Posts: 4
Registered: 15-09-2010

Re: Email access problem

Thanks Ben - all seems well!
You rock, old chap  Cheesy