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Email access problem
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- Re: Email access problem
Email access problem
15-09-2010 3:32 PM
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Hi there,
I've read similar threads on this and have similar problems - I can't log-in to webmail as I get "ERROR: Connection dropped by IMAP server."
I've created a mailbox but can't seem to send anything to it - I've tried from a variety of addresses and it gets the 'failed delivery' message.
Any ideas please?
Thanks
I've read similar threads on this and have similar problems - I can't log-in to webmail as I get "ERROR: Connection dropped by IMAP server."
I've created a mailbox but can't seem to send anything to it - I've tried from a variety of addresses and it gets the 'failed delivery' message.
Any ideas please?
Thanks
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Re: Email access problem
15-09-2010 3:44 PM
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Welcome to Plusnet and the Forums
There appears to be an error on our side so I've forced a rebuild of your mailboxes - this should take between 4 and 8 hours to complete. Once done, everything should be working fine but please let us know if you continue to encounter any further problems.
There appears to be an error on our side so I've forced a rebuild of your mailboxes - this should take between 4 and 8 hours to complete. Once done, everything should be working fine but please let us know if you continue to encounter any further problems.
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Re: Email access problem
15-09-2010 3:52 PM
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Ok, Ben - many thanks for the quick reply
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Re: Email access problem
16-09-2010 7:57 AM
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Hi there,
I still can't get into webmail
p.s. I never rule out the possibility that I'm doing something wrong
I still can't get into webmail
p.s. I never rule out the possibility that I'm doing something wrong
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Re: Email access problem
16-09-2010 9:56 AM
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OK, let me take a look...
Edit: The rebuild worked, we just then needed to send an email over to create the mailbox fully. I've done this and tested it working OK, you should see the same from your side
Edit: The rebuild worked, we just then needed to send an email over to create the mailbox fully. I've done this and tested it working OK, you should see the same from your side
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Re: Email access problem
16-09-2010 12:00 PM
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Thanks Ben - all seems well!
You rock, old chap
You rock, old chap
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