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Email abroad

mrnewm
Newbie
Posts: 3
Registered: ‎28-12-2016

Email abroad

I transferred my domain name and email to Plus net because Madasafish wouldn't allow me to send emails from India,  although I can receive them. Despite all their assurances I have arrived in India and cannot send emails.  My Gmail account works perfectly. 

I cannot find a way of contacting Plusnet on the site and I want an explanation and a fix. The swap cost me a lot of money and I am very unhappy.  can anyone help? 

5 REPLIES
Superuser
Superuser
Posts: 6,896
Thanks: 940
Fixes: 57
Registered: ‎30-07-2007

Re: Email abroad

Have you set your outgoing SMTP server to use authentication ? https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Gel
Seasoned Pro
Posts: 1,638
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Email abroad

Firstly you should never post your full e mail address in a public forum; you'll get swamped with spam. Sad

 

Second see attached.

As you're abroad you can use CHAT to contact PN; however, to work, pop up blocked must be off, or amended to allow PN site to allow pop ups.

mrnewm
Newbie
Posts: 3
Registered: ‎28-12-2016

Re: Email abroad

PN tod me to use IMAP and sent the settings after I told them it was to be used abroad. The IMAP setting is for authorisation. 

mrnewm
Newbie
Posts: 3
Registered: ‎28-12-2016

Re: Email abroad

Have amended it. I'm using my tablet so no pop up control. 

Superuser
Superuser
Posts: 9,876
Thanks: 1,239
Fixes: 71
Registered: ‎06-04-2007

Re: Email abroad

IMAP is used for reading emails, SMTP is used for sending. Authentication is needed on the SMTP settings.

Are you using an android or apple tablet?

David