Email abroad
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- Re: Email abroad
Email abroad
28-12-2016 8:16 AM - edited 28-12-2016 9:43 AM
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I transferred my domain name and email to Plus net because Madasafish wouldn't allow me to send emails from India, although I can receive them. Despite all their assurances I have arrived in India and cannot send emails. My Gmail account works perfectly.
I cannot find a way of contacting Plusnet on the site and I want an explanation and a fix. The swap cost me a lot of money and I am very unhappy. can anyone help?
Re: Email abroad
28-12-2016 8:42 AM
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Have you set your outgoing SMTP server to use authentication ? https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Email abroad
28-12-2016 8:45 AM
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Firstly you should never post your full e mail address in a public forum; you'll get swamped with spam.
Second see attached.
As you're abroad you can use CHAT to contact PN; however, to work, pop up blocked must be off, or amended to allow PN site to allow pop ups.
Re: Email abroad
28-12-2016 9:45 AM - edited 28-12-2016 9:50 AM
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PN tod me to use IMAP and sent the settings after I told them it was to be used abroad. The IMAP setting is for authorisation.
Re: Email abroad
28-12-2016 9:47 AM
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Have amended it. I'm using my tablet so no pop up control.
Re: Email abroad
28-12-2016 11:16 AM
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IMAP is used for reading emails, SMTP is used for sending. Authentication is needed on the SMTP settings.
Are you using an android or apple tablet?
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