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Email Rejected By avasin20.plus.net

Node-IT
Newbie
Posts: 3
Registered: ‎06-02-2019

Email Rejected By avasin20.plus.net

Hello,

 We are trying to email a PlusNet account, however this is being rejected by avasin20.plus.net with very minimal information as to why.

 


Error Details

Reported error:

550 5.7.350 Remote server returned message detected as spam -> 552 Spam Message Rejected

DSN generated by:

LO2P265MB0541.GBRP265.PROD.OUTLOOK.COM

Remote server:

avasin20.plus.net

 

I'm not a customer, but represent the company trying to email your PlusNet users, how can i make contact to discuss this and find out why the messages are being rejected.

 

Please can you advise as all methods to call or enter online chat have proved unsuccessful due to me not being a PlusNet customer.  The email domain being used (Cajobs.co.uk) has a high reputation score and is not blacklisted.

 

Any help is gratefully received.

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Email Rejected By avasin20.plus.net

Sorry to hear you're having issues trying to email someone with a Plusnet email address.

Do you have any attachments in the message?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Node-IT
Newbie
Posts: 3
Registered: ‎06-02-2019

Re: Email Rejected By avasin20.plus.net

Hi,  Yes but it is only a PDF

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Email Rejected By avasin20.plus.net

Thanks for getting back to me, can you try sending the email as it is but without the attachment just to narrow down where the issue may lie?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Node-IT
Newbie
Posts: 3
Registered: ‎06-02-2019

Re: Email Rejected By avasin20.plus.net

Thanks for the quick reply.

 

Unfortunately we can't send without the attachment as it is a job offer and that is the Job Spec.  If we send the mail without it to the candidate then it's going to look bad.

Many Thanks

 

Colan

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,151
Fixes: 1,473
Registered: ‎21-04-2017

Re: Email Rejected By avasin20.plus.net

Hi Colan, no worries putting it that way I appreciate that wouldn't be ideal! 

Could you send me a PM with the email address you're trying to send to and also from?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team