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Email Problems Anybody?

KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Email Problems Anybody?

Not received any new emails since 10.30 this morning. Not able to send any emails either. Tried both via web mail and my phone.  Nothing on the service status to say there are any issues....
9 REPLIES 9
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Email Problems Anybody?

Are you getting any error messages? I've just used webmail.plus.net to send a test email to a 3rd party address and have received that without issue.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Email Problems Anybody?

Only error message was in web mail when trying to send an email - just said couldn't send message. Wouldn't save as draft either.
I've sent myself an email from a work account (not PN). Not had any non delivery message.
alison1957
Newbie
Posts: 4
Registered: ‎21-11-2007

Re: Email Problems Anybody?

I have had no email via Outlook for over24 hours just stopped working - error message saying cannot connect to pop 3.  Mails are coming in via webmail and on my phone just not in Outlook - has been fine for years and just suddenly stopped yesterday.  Raised a ticket 24 hrs ago - no response yet.
jim:green image removed as it shows actual email addresses mod:end
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Email Problems Anybody?

If you can still collect email via webmail and your phone can collect that suggests an issue with Outlook or something on your PC. By any chance has your anti-virus updated or have you change the AV software on your PC?
Do you know if your mobile is collecting via POP3 or IMAP?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Email Problems Anybody?

Somebody has put another 50p in the machine and my emails are slowly catching up.....
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Email Problems Anybody?

Hi KevH, out of interest is your domain DNS with Fast Hosts by any chance?
https://twitter.com/Fasthosts/status/534282427053510656
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Email Problems Anybody?

Yes I do...thanks for checking. Guess I should have done the same....
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Email Problems Anybody?

I saw the news article just after I replied to the post the first time around, it didn't click until you responded though!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
KevH
Rising Star
Posts: 93
Thanks: 18
Registered: ‎30-07-2007

Re: Email Problems Anybody?

just sent an email to my non hosted PN email address and it came through in seconds. I'll get my coat