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Email Problems Anybody?

KevH
Grafter
Posts: 59
Registered: 30-07-2007

Email Problems Anybody?

Not received any new emails since 10.30 this morning. Not able to send any emails either. Tried both via web mail and my phone.  Nothing on the service status to say there are any issues....
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Email Problems Anybody?

Are you getting any error messages? I've just used webmail.plus.net to send a test email to a 3rd party address and have received that without issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
KevH
Grafter
Posts: 59
Registered: 30-07-2007

Re: Email Problems Anybody?

Only error message was in web mail when trying to send an email - just said couldn't send message. Wouldn't save as draft either.
I've sent myself an email from a work account (not PN). Not had any non delivery message.
alison1957
Newbie
Posts: 4
Registered: 21-11-2007

Re: Email Problems Anybody?

I have had no email via Outlook for over24 hours just stopped working - error message saying cannot connect to pop 3.  Mails are coming in via webmail and on my phone just not in Outlook - has been fine for years and just suddenly stopped yesterday.  Raised a ticket 24 hrs ago - no response yet.
jim:green image removed as it shows actual email addresses mod:end
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Email Problems Anybody?

If you can still collect email via webmail and your phone can collect that suggests an issue with Outlook or something on your PC. By any chance has your anti-virus updated or have you change the AV software on your PC?
Do you know if your mobile is collecting via POP3 or IMAP?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
KevH
Grafter
Posts: 59
Registered: 30-07-2007

Re: Email Problems Anybody?

Somebody has put another 50p in the machine and my emails are slowly catching up.....
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Email Problems Anybody?

Hi KevH, out of interest is your domain DNS with Fast Hosts by any chance?
https://twitter.com/Fasthosts/status/534282427053510656
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
KevH
Grafter
Posts: 59
Registered: 30-07-2007

Re: Email Problems Anybody?

Yes I do...thanks for checking. Guess I should have done the same....
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Email Problems Anybody?

I saw the news article just after I replied to the post the first time around, it didn't click until you responded though!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
KevH
Grafter
Posts: 59
Registered: 30-07-2007

Re: Email Problems Anybody?

just sent an email to my non hosted PN email address and it came through in seconds. I'll get my coat